Sucharithaa Gunachandran (Suchi) CSM, PMP

Experience

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  Sterling Holiday Resorts Limited

  Dec 1993 - Jan 1997

  System Officer

  Project Coordinator & Database Administrator for the application developed by TCS in Power Builder & Sybase

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  Cognizant Technology Solutions

  Feb 1997 - Dec 2021

  Director Of Operations

  •Revamped the practice operation from vertical model to service line model (based on skillsets) This resulted in optimal re-purpose of the available profiles internally / externally.•Boosted the growth by resolving resourcing issues, with additional alternate supply models by adding 150+ Jr associates per annum. Also every year actively lead a panel for campus hiring.•Developed the practice growth by implementing extensive cross skilling and up skilling of internal associates.•Delivered first hand support to senior leaders and decision makers by doing the heavy lifting on all resource ramp-ups keeping a check on ethnicity /gender diversity and veteran absorption.•Identified the inefficiencies and made recommendation for process improvements like bench report for the practice, which increased the utilization by 6%. Outstanding improvement in having a full control of the Bench - based on the situation switched between FCFS or soft lock mode.•Effectively extended all support to analyze margin optimization and mitigate all revenue loss situation by substantiating with ideal number of proactive hiring.•For easy creation of job description for the client’s demand - created a job description repository for all skillset at all levels, including the market rates.•Act as a catalyst in mapping aging Bench associate with matching demands, reducing involuntary attrition.•Managing a team size of 12 directly and 70 indirectly.•Aggressive enough with team members, mentored and made them to perform better. Show less

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  Microsoft

  Dec 2021 - now

  Director BPM - Global Operations Business Partner - Industry Solution Delivery (Americas)

  Americas Regional Business Manager - Managing Delivery Operational programs across the OUs.a. Collaborate closely with BMs and Finance to establish a consistent monthly rhythm for the Project Revenue Cycle.b. As the Copilot Adoption Lead for Americas, have a strategic role in increasing the adoption and usage of Copilot. Work with the Americas influencers to identify and address any barriers to usage, providing training and support, and showcasing the benefits of Copilot.c. The focus on PDOC (Partner Delivery Orchestration Center) Engagement by Senior LT, to drive more business with thin prime and maximum margin involves working closely with the Americas PDOC Team to identify and address bottlenecks in delivery, forecasting, and operational activities. This strategic initiative is part of ISD organization, aiming to accelerate customers' cloud transition and cloud revenue.d. To enhance collaboration and communication between the delivery and sales teams, by bridging the gap resulted in a 27% reduction in leakages across the Americas in FY24.e. Successfully navigated corporate governance hurdles to implement the 'Aspire Cost Holiday' and 'Up-skilling Cost Holiday' initiatives. f. Optimized revenue and margin for the organization by reallocating FTE to another team and avoiding idle time on the bench. g. Actively work with the Early in Career - Global team to recruit interns/aspire for the Americas.h. Managed Americas regional deals and ensured all the mandated criteria were taken into consideration before moving forward with the WW ORB. Show less