Anne Hale

Experience

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  West Publishing Corporation

  Jul 1991 - May 1995

  Programmer Analyst | Programmer

  West Publishing Corporation is a Minnesota-based entity specializing in developing the most widely used domestic legal publications and online legal information services in the United States. Programmer/Analyst 4/1993 – 5/1995Programmer 7/1991 – 4/1993► Developed data conversion programs for the print and online publication systems.► Executed a thorough understanding of systems design, development and implementation. methods through participation in technical product development and delivery life-cycle.► Defined and developed various data conversion products to suit the formatting practices of 8 states and territories.► Created technical and end user documentation of conversion products.► Coordinated internal and external client involvement during the design and testing phases. including training activities to ensure successful product delivery and satisfied client expectations.► Administered, executed and monitored pilot testing, system testing and production integration efforts for the conversion products.► Developed interactive tutorials and end user documentation for multimedia products.► Created and conducted end-user training in the use of products created within multimedia publications group.► Provided technical support to internal and external end users.► Managed the multimedia lab for the organization.Technical Environment: C, C++, PL/1, JCL, XVT, MS DOS, Macintosh, Windows 3.1 & Microsoft Office. Interfaces included Mainframe and Client Server interfaces. Show less

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  Cardiff Software

  Aug 1997 - Apr 2001

  San Diego-based corporation specializing in automated data collection and forms processing software for Optical Character Recognition (OCR), Optical Mark Recognition (OMR), Intelligent Character Recognition (ICR) & web-based technologies.► Defined and managed the multinational re-engineering of the core business systems for Cardiff Software, Inc.► Researched, analyzed and documented the global business processes surrounding the core systems (HEAT, Goldmine FrontOffice and Great Plains eEnterprise).► Defined re-engineering plan for each system platform, structure, interaction and ongoing system administration to complement corporate strategic initiatives.► Engaged and managed multiple vendors in the United States, the United Kingdom and Germany.► Managed project teams comprised of individuals from every department across the organization.► Coordinated user involvement during the design and testing phases including training activities in San Diego, London and Frankfurt offices to ensure successful product delivery and satisfied staff expectations.► Defined requirements plan for ongoing system enhancements to include data warehouse, corporate portal and ERP implementation. Show less ► Planned, managed, and implemented the processes, tools and training for newly deployed outside sales team.► Researched, analyzed and enhanced processes and tools from client contact to contract.► Restructured proposals, contract and order entry tools to accommodate new sales department structure and processes. ► Enhanced Consulting Services division offerings to provide more services to current and prospective clients.► Created knowledge capital repository of reference and training materials for the sales team► Designed and managed the development of the sales department web site (a central location for all sales information, news, tools and knowledge capital).► Defined roles, responsibilities and tools for a new Contracts Administration position and handled the position through the first quarter of 2001. Show less National Sales Support Manager: 8/1997 – 7/1998Project Manager: 1/1996 – 7/1997Regional Account Manager: 6/1995 – 12/1995► Managed the acquisition, scheduling and financial reporting of consulting service engagements.► Created turnkey solution proposal and RFP responses that led to client relationships with Fortune 1,000 clients such as Bank of America, Mayo Clinic, Sears Roebuck, and BlueCross BlueShield.► Provided technical pre-sales assistance to five national account managers.► Conducted quarterly training to inside sales staff focused on the best practices of selling consulting services.► Developed and enhanced value-added re-seller relationships in 11 states increasing territory sales by 40%.Technical Environment: SAP, PeopleSoft, Oracle, SQL, Cardiff TeleForm, Cardiff LiquidOffice, Visual Basic, Microsoft Office, Microsoft Visio, and Microsoft Project. Interfaces included Web and Client Server. Show less ► Planned, managed and implemented the strategic development of the Consulting Services Division process and methodology definitions at Cardiff Software, Inc.► Developed content and electronic reference products for department best practice methodologies.► Defined department organization structure, including position definitions, responsibilities and advancement requirements.► Orchestrated extensive training program development to train new consulting engineers and to provide ongoing skill enhancement for existing consulting staff.► Streamlined the turnkey solution proposal creation and contract execution process for the National Sales team resulting in shorter pre-sales cycle and project acceptance. Show less

  • Business Systems Analyst

    Nov 2000 - Apr 2001

  • Senior Strategic Services Engineer

    Jun 1995 - Mar 2001

  • National Sales Support Manager | Project Manager | Regional Account Manager

    Jun 1995 - Jul 1998

  • National Sales Support Manager

    Aug 1997 - Jan 1998
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  HL Group Inc. (originally the Logistics Division of I. Levy & Associates)

  Jun 2001 - Jul 2007

  Project Manager

  ► Leveraged an in-depth understanding of working with public sector clients to drive sales through prospecting, customer service, client-needs definition, solution design, implementation management, and ongoing client management.► Participated in all aspects of the solution life cycle. ► Managed contracted turn-key solution projects valued between $5,000 and $4,000,000 for various public sector clients.► Defined and prepared business case proposals on behalf of public sector clients for the purpose of obtaining funding.► Conducted complete account management activities beginning with preliminary client contact and continuing beyond completion of a contracted engagement to follow-on support and solution expansion activities.► Developed marketing materials including white papers, visual and printed presentation materials as well as event booth designs and creations.► Defined and managed team approach to client opportunities when involving industry partners.► Balanced multiple project engagements while ensuring on-time and on-budget delivery and full client satisfaction.► Identified, contracted and managed partner resources for a variety of client and internal project efforts.► Defined and developed best practice methodology and tools for project teams as well as some general internal administration efforts.► Managed hiring effort and new employee training for multiple team resources.► Provided billable client services, in addition to project and account management, in the form of end-user training course materials development and delivery, solution documentation development and quality assurance testing. Show less

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  HL Group, Inc.

  Aug 2008 - now

  Director of Client Services

  HL Group provides turn-key supply chain and data management solutions to the government, higher education and commercial markets. It leverages the latest technologies to create automated solutions to ensure that your organization operates efficiently.HL GROUP SOLUTIONS► AssetsPLUS is a packaged solution to extend the reach and functionality of your PeopleSoft Asset Management module to where your assets actually reside. ► Warehouse Solutions is a highly configurable, state of the art warehouse management system that provides a foundation of best practices.► Data Collection Solutions captures data using easy to configure transactions enabling business process improvement in your enterprise.► RFID TraxWare provides solutions for standard RFID (Radio Frequency Identification) tag and reader configurations.PERSONAL DUTIES► Direct account management and project engagement for HL Group’s solution delivery efforts. ► Lead the overall strategy and administration of solution delivery and ongoing client relationships. ► Manage marketing and marketing research for HL Group solutions, include developing web content, social media, blog posts, and collateral materials. Show less