Jonathan Halbert

Experience

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  Tri State Equipment

  Sept 2016 - Jul 2019

  Assembler/Sprayer/Custodian

  -Read blueprints to assemble air pneumatic machines that would benefit workers and businesses. -Used fine motor skills to accurately and efficiently build and test machines built.-Grind all industrial beams used for creation of 5 to 25 ton cranes and prep and paint said beams. -Used Excellent hand eye coordination to flawlessly spray product to insure customer satisfaction.-Maintained an entire facility's cleanliness, industrial and office settings.

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  Maceos

  Sept 2019 - Apr 2021

  General Manager

  -Oversaw the online presence of Maceo's Pizza through use of various social media. -Helped gauge overall public appeal of certain items and specials and helped that to deliver better sales.-Studied social media algorithms to garner more publicity.

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  Amazon Logistics

  Apr 2021 - Apr 2022

  -Organize packages in van meticulously so my route could be as efficient as possible throughout the day.-Adhere to customer specific directions and maintain current rate of 25 stops an hour average. -Able to overcome obstacles self sufficiently without relying on dispatch. -Motivated myself to always keep a steady pace and never give in to fatigue. -Responded to customers emails, texts, and calls in a fast paced environment with a professional manner.-Constantly had to learn and look up new information to help resolve the current problem a customer or fellow employee was facing. -Handled calls under strict AHT and ACW within time limits and was always a top performer each month in customer satisfaction metrics.-Learn how to navigate AWS to find specific answers to emerging problems.

  • Delivery Driver

    Dec 2021 - Apr 2022

  • Amazon Virtual Customer Service Rep

    Apr 2021 - Nov 2021
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  LaunchCode

  Jan 2022 - Jul 2022

  LC101 Coding Bootcamp Graduate

  -Completed various time restricted projects using a multitude of different programming languages and frameworks to demonstrate thorough understanding through application of practices.-Worked on multiple assignments with cohorts to get experience pair programming and communicating using agile workstyle processes.

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  Verizon

  May 2022 - Jul 2022

  Business Sales Help Desk

  -Navigate multiple software interfaces to find current status of orders and expediate correct ticket and measures to ensure order falls into a better state.-Login to VPN from home and navigate company systems to research and find solutions to agents problems.-Troubleshoot problems for devices and software issues, and report and resolve said issues while updating all necessary teams of any issues persisting in our systems.

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  Verizon Business

  Jul 2022 - Feb 2023

  -Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.-Distributed daily projects and assignments to assigned team members.-Monitored support activity trends to create problem resolution and solution reports.-Used Analytical problem solving skills to serve as first point of contact for employees with technical difficulties in hardware or software. -Navigate CRM ( Salesforce) to help establish reason for order cancel to improve this metric going forward and create more sales.-Research and find answers to errors on tickets filled out and communicate to appropriate teams to correct situation.-Contact Customers and create positive relationship to help aid their problem and help insure smooth install of services.

  • Resources Manager

    Sept 2022 - Feb 2023

  • Order Management Specialist

    Jul 2022 - Sept 2022
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  Hunter Engineering Company

  Jan 2023 - now

  DevOps Engineer

  Azure DevOps admin, Elasticsearch admin, RabbitMQ admin, DataDog Admin. VMs - Windows Server, C#, SQL, Docker, MRemoteNG.