Talk to sales Try for Free
Cui Mao

Cui Mao

Fundraising Committee Member

Followers of Cui Mao416 followers
location of Cui MaoHuangpu District, Shanghai, China

Connect with Cui Mao to Send Message

Connect

Connect with Cui Mao to Send Message

Connect

  • Timeline

  • About me

    Cluster Revenue Manager, Revenue Management Consolidated Center - Hilton Asia Pacific

  • Education

    • Hunan Institute of Science and Technology

      2010 - 2014
      Bachelor of Arts (B.A.) Business English

      Freshmen Mentor( 2011- 2012) - supervised and provided academic guidance and assistance to a class of college freshmen.Teaching Assistant( 2012- 2013) - conducted lectures of English as a Second Language in Civil Engineering Department for a 130+ student class.

    • University of Delaware

      2015 - 2016
      Master of Science (M.S.) Hospitality business management 3.67/ 4.0

  • Experience

    • University of Delaware

      Sept 2014 - Jul 2015
      Fundraising Committee Member

      • Fundraised for the CSSA to financially support student events• Initiated the first Chinese debate competition at the university, marketed the event among the community, and won the Second Place at the competition

    • University of Delaware

      Oct 2015 - May 2016
      Graduate Student Government Senator

      • Represented and voted for constituents on monthly GSG meetings -- bridged the students and the GSG and relayed information from both sides• Coordinated and marketed the annual Graduate Research Forum for students under 134 Master's degree programs• Moderated panels using organizational and event managing skills

    • Courtyard by Marriott

      Jun 2016 - Jul 2016
      Management Intern

      • Cross-trained and rotated through different departments and gained an overview regarding hotel operations• Researched and analyzed the cost of a hotel property from all dimensions with a specific focus on the electricity aspect; composed a feasibility study for the management in order to reduce the electricity cost in the long run

    • Courtyard by Marriott

      Oct 2016 - Jun 2017
      Front Office Supervisor

      • Supervised the front office as the MOD during shifts; resolved special requests and various complaints• Provided executives and department heads with reports; guided the team to avoid repetition of mistakes or accidents• Remained top-three guest satisfaction overall, and achieved the highest within the team of December 2016• Increased the average check-in experience score from 65% to 78%; gained loyal customers and potential business for the property

    • W Hotels

      Jun 2017 - Mar 2020
      Assistant Whatever/ Whenever Manager

      • Executing managerial tasks and projects on a daily basis with constant communication with Whatever/Whenever Manager, supervising associates from all aspects within the department, such as guest relations, customer satisfaction, teamwork, etc.• Designated as the department trainer to constantly ensure the outcome of an individual team member is in accordance with Marriott brand standard, SOPs, and Bonvoy loyalty program, utilizing PowerPoint presentation• Providing consultation to staff to assure the highest level of service, and preparing analysis for performance evaluation and for case studies• Handling special situations and emergencies Show less

    • 雅诗阁

      Oct 2020 - Jul 2023
      Assistant Manager, Global Reservations & Distribution

    • Hilton

      May 2023 - now
      Cluster Revenue Manager, Revenue Management Consolidated Center

  • Licenses & Certifications

    • Certification in Hotel Industry Analytics (CHIA)

      STR
      Feb 2016

    • Reputation Management

      Revinate
      Oct 2015

    • Cvent: Supplier Network Certification

      Cvent
      May 2016

  • Volunteer Experience

    • Member of the Young Volunteers Association

      Issued by Hunan Institute of Science and Technology on Nov 2010
      Hunan Institute of Science and TechnologyAssociated with Cui Mao