Sharwari Patil

Experience

• 

  S B College of Commerce,

  Jun 2003 - Dec 2003

  Faculty for Post Graduate

  Teaching Commerce subjects to Post Graduate students

• 

  Axis Bank

  Jun 2006 - now

  - Managing PAN India Control & Governance activities for Gold Loan Operations in the Bank- Defining and Execution of strategies for seamless Gold Loan Branch Operations across 3000+ Retail Branches- Managing and guiding the team for timely release of dashboards, monitoring the closure of open audit observations etc- Working closely with Product, Operations, Compliance and other cross functional teams to ensure 100% governance and re-engineering the processes as required- Digitization and Automation of various journeys to minimize the risk and improve customer experience- Working closely with Senior Management and providing strategic inputs Show less Responsibilities Handled- Exceptionally managed the AML & KYC related activities during Demonetisation phase.- Rolled out adherence to RBI mandated banking norms such as KYC (Know Your Customer) and AML (Anti-Money laundering) thus avoiding frauds in Branches- Drafted and issued of Circulars and internal guidelines to ensure regulatory compliance and conformity with Bank’s Operational guidelines.- Conducted UAT for customized enablers and restrictions built in system process, in line with prescribed regulatory and internal guidelines- Analyzed and resolved complex branch operational queries on daily basis from more than 3000 Branches PAN India through an online portal with 100% success rate.- Dealt internal process audits & process reviews for ensuring full adherence to process parameters/systems as per defined guidelines.- Resolved escalated customer's issues by communicating and working closely with internal business partners- Taken initiative to represent department in rolling out new processes / products for Retail Banking. - Constantly searching for ways to improve and make Retail Branch Operations processes more efficient resulting in better controlling of operational Risk Show less

  • AVP - Gold Loan Control & Governance

    Apr 2021 - now

  • Assistant Vice President, Retail Banking - Change Management and Process Simplification

    Apr 2019 - Jan 2022

  • Senior Manager, Retail Banking Operations & Compliance

    Jun 2012 - Apr 2019

  • Manager, HR (Training & Development)

    Aug 2009 - May 2012

  • Deputy Manager, Branch Banking Operations

    Jun 2006 - Aug 2009