KrisAnne A.

Experience

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  Burlington Industries Philippines Inc

  Nov 2013 - Oct 2017

  Quality Control Harvester

  Duties and responsibilities: Assuring that all manufactured socks were of quality and passed the standard measurements for comfortable wear.

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  Techquora Inc

  Oct 2017 - Apr 2018

  Back Office Data Researcher

  Duties and responsibilities:Find qualified leads on LinkedIn based on client based specifications. Attention to detail is required to ensure that the lead passed the required specification and need of the client

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  LeadsRus

  Apr 2018 - Sept 2020

  Research Analyst

  Duties and responsibilities:Researching and identifying leads, conduct research to identify potential clients and gather information on decision-makers, cold calling to generate leads, keep detailed records of leads in a CRM system, ensuring data is up-to-date and accurate.

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  Company Confidential

  Sept 2020 - Nov 2020

  Virtual Team Leader (Management Trainee)

  Duties and responsibilities:Prepare QA report and productivity status of Virtual Team members on a daily basis.Extract and send EOD report to marketing team for EBB check daily.Assist Virtual Team manager in distribution of campaign assignment on a daily basis.Monitor daily productivity of the team.Perform contact discovery, data mining, data profiling for replacement or rejected minimum leads.Able to do CDQA and consolidate dispositions for closely monitored and difficult campaigns (as required by clients).Do the rectification process. Show less

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  EPerformax Contact Centers & BPO

  Apr 2021 - Jul 2021

  Account Services Specialist

  As a customer service representative for a telco account, my duties are as follows:Answering Inquiries: Handling customer questions about products, services, billing, and technical issues.Resolving Complaints: Addressing and resolving customer complaints efficiently and professionally.Troubleshooting Technical Issues: Assisting customers with troubleshooting and technical support for their devices and services.Processing Orders: Managing service requests, installations, upgrades, and cancellations.Billing Assistance: Helping customers understand their bills, process payments, and resolve billing issues.Providing Information: Educating customers on new products, services, promotions, and policies.Documenting Interactions: Recording details of customer interactions and transactions in the system.Coordinating with Other Departments: Collaborating with technical support, sales, and other departments to resolve customer issues.Maintaining Customer Satisfaction: Ensuring high levels of customer satisfaction by delivering excellent service. Show less

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  Markable Solutions

  Jul 2021 - Aug 2023

  Research Analyst

  Duties and responsibilities:Researching and identifying leads, conduct research to identify potential clients and gather information on decision-makers, cold calling to generate leads, keep detailed records of leads in a CRM system, ensuring data is up-to-date and accurate.

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  TaskUs

  Dec 2023 - Jan 2024

  TeamMate

  I worked for a online education subscription account (seasonal) and my duties are as follows:Assisting with Account Setup: Helping customers navigate the setup process for accessing online educational resources.Handling Inquiries: Answering questions related to course offerings, account features, and technical requirements.Resolving Access Issues: Troubleshooting and resolving login and access problems to ensure a smooth experience for users.Managing Subscription Queries: Assisting with subscription upgrades, renewals, cancellations, and billing-related inquiries.Providing Course Information: Delivering detailed information on available courses, schedules, and content to guide customers in making informed decisions.Technical Support: Offering technical support for online classes, including helping with video streaming, audio issues, and other platform functionalities.Documenting Interactions: Recording details of customer interactions, issues resolved, and solutions provided in the system.Feedback Collection: Gathering and documenting feedback from users to help improve the service and offerings.Ensuring Customer Satisfaction: Striving to maintain high levels of customer satisfaction by providing timely and effective assistance. Show less

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  Genpact

  Feb 2024 - now

  Process Associate

  As a Process Associate in a HealthCare account, my duties are as follows:Scheduling Requests: Coordinate and schedule the retrieval of medical records from various healthcare facilities.Contacting Healthcare Facilities: Communicate with hospitals, clinics, and other medical providers to arrange the collection of records.Tracking Requests: Monitor and track the status of record retrieval requests to ensure timely completion.Data Entry: Accurately input and update information related to retrieval requests in the system.Follow-Up: Follow up with healthcare facilities and clients to confirm receipt of records or address any delays.Managing Confidential Information: Handle sensitive patient information with strict adherence to privacy regulations and guidelines. Show less

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  KRISS.AI

  Apr 2025 - now

  AI Chatbot Specialist