Abraham Kariuki

Experience

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  SPEEDMARK SERVICES LTD

  Apr 2009 - Nov 2011

  Maintenance / Graphics Designer

  - Successfully completed 2 projects ahead of schedule, resulting in a 50% rise in client satisfaction and repeat business.- Streamlined the design procedures, reducing project turnaround time by 25%, allowing for more projects to be completed.- Contributed to a 40% magnification in client retention by delivering high-quality designs that met or exceeded client expectations.- Successfully incorporated client feedback into designs, leading to a 40% reduction in revision requests.

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  Flex Communication Ltd

  May 2012 - Oct 2012

  Customer Service Officer (Control Department)

  - Proliferated customer satisfaction score by 45% through improved service protocols and personalized support.- Lessened average response time to customer inquiries by 30%, resulting in faster issue resolution and ramped up customer experience.- Handled an average of 25 customer inquiries per day, maintaining quality service while managing high volumes.- Identified and implemented workflow improvements that slashed customer complaint resolution time by 2 hours.

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  CyberZone

  Oct 2012 - Apr 2014

  System Administrator

  - Lowered average incident response time by 40%, improving overall IT service delivery and user satisfaction.- Intensified network performance, resulting in a 30% decrease in latency and a 50% expansion in bandwidth efficiency.- Enhanced backup and recovery mechanisms, reducing data recovery time from 5 hours to 45 minutes.- Successfully planned and executed numerous system upgrades, resulting in a 35% augment in system efficiency and performance.

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  Industrial Equipment and Service Company

  Jun 2014 - Dec 2014

  Internet Researcher / Network Administrator

  - Evaluated and rated a lot of suppliers, leading to a 25% improvement in delivery times and service quality.- Conducted market research that uncovered numerous new sourcing opportunities, expanding the supplier base by 20%.- Streamlined the procurement operations, reducing cycle time by 5 days, which multiplied operational efficiency.- Grew research turnaround time by 40%, enabling faster procurement decisions and responsiveness to business needs.

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  Alpha Tec Designs

  Jan 2015 - Feb 2022

  Frontend Developer

  - Redesigned user interfaces that led to a 40% enhancement in user satisfaction scores- Boosted website load time by 20%, resulting in a 60% boost in user engagement and lower bounce rates.- Minimized code complexity and magnified maintainability, resulting in a 50% decrease in development time for new features.- Optimized website structure and content, leading to a 35% elevation in organic search traffic.- Ensured cross-browser compatibility, reducing reported bugs by 70% across different browsers. Show less

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  Flair By Betty

  Mar 2022 - Feb 2023

  Branch Manager

  - Enhanced branch revenue by 40% over the previous year through targeted marketing campaigns and upselling services.- Augmented client retention rate by 30% by implementing loyalty programs and personalized customer service strategies.- Truncated operational costs by 35% by optimizing inventory management and minimizing waste.- Grew new client base by 15% through effective community outreach and referral programs.- Heightened appointment scheduling efficiency, reducing no-show rates by 40% through reminder systems and follow-ups. Show less

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  Aftershave By Flair

  Mar 2023 - Oct 2024

  Manager

  - Elevated monthly revenue by 65% through strategic initiatives and team performance improvements.- Achieved a cost savings of 30% by optimizing operational techniques and reducing waste.- Amplified team productivity by 50% through enhanced training programs and performance metrics.- Elevated overall customer satisfaction metrics by 60% within six months via targeted improvements in service practices and implementation.- Exceeded sales targets by 55% through effective team leadership and strategic planning. Show less