Deep Enrich
Vina Fransisca
Front Desk Agent
3000 followers
West Java, Indonesia
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About me
Operations Manager at Yello Harmoni Jakarta
Education
Sekolah Tinggi Pariwisata Trisakti
2000 - 2004Bachelor of Applied Science (B.A.Sc.) Hotel/Motel Administration/ManagementSekolah Tinggi Pariwisata Trisakti
2000 - 2004D4 Hotel/Motel Administration/Management
Experience
Red top hotel
Sept 2004 - May 2006Front Desk AgentHandling check in and check out, prepare and manage group arrival and departure, take care VIP guest, In charge as executive club clerk
Hotel Mulia Senayan
May 2006 - Jul 2007Front Desk AgentHandling Check In and Check Out process, Cashiering, Guest customer services
The Ritz-Carlton Hotel Company, L.L.C.
May 2007 - Nov 2010Guest Relation ManagerMaintain Guest Reputation Performance, Manage VIP's guest preparation and welcoming, Maintain Guest history and guest preference, Manage room allocation, Manage cost of Milestone amenities
Novotel Bogor Golf Resort & Convention Center
Jul 2007 - Oct 2007Guest Relations
Alila Hotels - Commune Hotels & Resorts
Dec 2011 - Mar 2012Executive Lounge ManagerMaintain and checking profit and loss of section, count beverage consumption, checking guest room with access, manage scheduling
Aryaduta Hotels Indonesia
Apr 2012 - Nov 2013Assistant Front Office ManagerRepresent of Front Office Manager during the absence, held departmental training, check night manager daily report, overview Front office daily activities
Mercure Convention Center Ancol - Jakarta
Nov 2013 - Sept 2017Rooms Division ManagerManaging Front Office, Housekeeping and security Department, Maintain Profit & Lost,
Mercure Jakarta PIK
Sept 2017 - May 2018Executive Assistant Manager
IBIS JAKARTA SLIPI
May 2018 - Jun 2023Executive Assistant Manager
YELLO Harmoni
Jun 2023 - nowExecutive Assistant
Licenses & Certifications
Best Employee of the year
Red Top HotelBest Reception of the year
Jakarta Tourism
Languages
- enEnglish
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