Harshdeep Kaur

Experience

• 

  GardaWorld

  Feb 2017 - Oct 2018

  Support Analyst

  • Providing technical assistance and support to end users through email, phone calls, in person interactions or remote connections.• Troubleshooting and diagnosing technical issues with the software.• Collaborating with other members of IT teams to resolve complex technical issues.• Conducting training to help users understand or enhance their use of software and hardware systems.• Documenting issues and solutions for future reference and analysis.

• 

  Synergy Tech

  Jan 2019 - Jan 2020

  Associate Product Manager

  • Gathers and analyzes market and competition research data.• Collaborates with internal team to work on product requirements.• Works on specific product features, improving them and creating new ones upon instructions.• Assists in testing, troubleshooting and problem solving.• Created and presents reports on findings, defects, improvement, statuses and risk management.• Educating internal team members on product features and benefits.• Liaise with the Marketing department to ensure proper advertisement and positioning of new products.• Monitor and report user’s reactions after launching.• Create support and training documents for internal and external users. Show less

• 

  Concentrix

  Jan 2020 - now

  • Collects data to generate concepts for new products and features, including curating ideas and determining which one’s merit development.• Examines market and competitive data to develop products that meet or exceed current industry benchmarks.• Defines the product vision, product roadmap and product positioning.• Develops, maintains and adjust the product-line-level and production schedules.• Communicates the product vision to the sales and product marketing teams to obtain the market share for the product.• Formulates product requirements for the product and engineering teams to introduce new products to market or enhance existing features.• Balances the needs of the customer and limitations defined by the stakeholders. Show less • SQL Server data retrieval and authentication.• Emphasis on successful root – cause and deep – dive analysis for ongoing reporting and analytics requirements.• Reporting and Data analytics support.• Excellent communications skill both verbal and written to collaborate with departments on various reports.• Lead/Participation in internal and external, meetings to collaboratively identify and monitor improvement initiatives, as well as to direct and manage actionable items to satisfactory conclusion.• Maintain data from numerous disparate sources.• Dashboard development and maintenance for executive and client review.• Excel, Power BI reporting using DAX, data analytics support and conceptual understanding of Salesforce.• Management of direct reports for quality, absenteeism and sales output.• Facilitate and assist with training, scheduling and workforce management. Show less

  • Product Manager

    Jul 2020 - now

  • Business Analyst

    Jan 2020 - Jul 2020