Ethan Bacott

Experience

• 

  Webster University

  Mar 2018 - May 2021

  • Kept detailed track of all available field personnel and all in-progress and completed calls• Input information from all calls into the system accurately using Microsoft Word• Monitored alarm systems and closed-circuit televisions to dispatch appropriate response to intrusions and trouble-indicated alarms • Sorted confidential documents neatly into folders to ensure those documents could be referenced at any time• Shredded sensitive documents according to privacy regulations• Drafted letters that needed to be delivered to students regarding their financials

  • Dispatcher

    Jan 2020 - May 2021

  • Office Clerk

    Mar 2018 - Jan 2020
• 

  StorySMART Creative Social Media, LLC

  Jan 2021 - May 2021

  Video Storytelling Specialist

  • Worked directly with CEO to create news stories that highlighted the local business in the STL area • Assisted with video editing, captioning, and the interviewing process• Assembled video packages for clientele

• 

  Retail Technology Group

  Oct 2021 - Oct 2023

  Senior Analyst

  • Documented in detail all steps of the troubleshooting process during calls, ensuring that each issue reached a resolution• Provided quality tech support for over fifty Red Lobster locations• Regularly coordinated with on-site technicians to configure newly installed devices

• 

  Utopia Studios

  Oct 2023 - now

  • Manages and maintains multiple properties belonging to the parent company• Confirms locks and keys function appropriately and advises when replacements are needed• Operates freight elevators to transport equipment and furniture from floor to floor within the properties • Opened and operated the facility solo on a daily basis• Maintained rehearsal spaces for clients• Worked with clients to resolve scheduling issues and miscellaneous requests

  • Facilities Technician

    May 2023 - now

  • Front Desk Receptionist/Bartender

    Oct 2023 - May 2024