Nattakan Lamtem

Experience

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  Work and Travel - USA

  Aug 2019 - Dec 2019

  Work and Travel - USA

  Work and Travel USA-Sensation (customer service)-Planet Pizza (kitchen worker)

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  No-company. (Self-employed.)

  Jan 2020 - May 2020

  Teaching and Tutoring

  -Teaching and Tutoring -Elementary high school subjects (Physics, Chemistry, Bio, Math)

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  Transcosmos (Thailand)

  Jul 2020 - Nov 2022

  -Prepares and analyzes quality reports for management staff review-Monitor performance and coach agent to achieve SLAs -Maintain up-to-date records, reports and other documents of quality, phone trends, and activities-Formulate and recommend Performance Improvement solutions with relevant stakeholders to determine Performance Improvement priorities-Support and escalate issues and involve experts wherever required to resolve issues as quickly as possible -Manage any issue/cases from hotels/partners directly and find solutions-Handle inquiries/complaints of customers from many channels-Coordinate with partners for voucher/ticket/transportation issues Customer Service (Call Eng)-To respond to incoming calls from customers to take orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the clients' products or services over the phones and emails

  • Quality Assurance Analyst

    Feb 2022 - Nov 2022

  • Customer Support (Hotel & Experience and Payment Task)

    Aug 2021 - Feb 2022

  • Customer Service Agent

    Jul 2020 - Aug 2021
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  Benchachinda Holding Company Limited

  May 2023 - Aug 2023

  Senior Business Administration/Bussiness Analyst

  -Work with the project director to create and manage a detailed project plan that includes timeframes, deliverables, and resource allocation. -Plan and coordinate meetings, workshops, and other project-related events, ensuring that all parties are informed and prepared-Establish and maintain great client connections by knowing their requirements, expectations, and objectives-Ensure that information flows easily and on schedule by facilitating good communication between the project director, clients, and other important stakeholders-Collaborate closely with customers to gather requirements, offer updates, and ensure that their feedback is considered in project plans and decisions. -Keep accurate project documentation, such as meeting minutes, progress reports, and other pertinent information-Make certain that all project-related documentation is well-organized and easily accessible Show less

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  Sanofi

  Oct 2023 - Dec 2024

  Data Analyst

  ● OneCRM Project for TMS: Successfully integrated CRM systems with V eeva across three countries, enablingimproved real-time analytics and enhancing sales strategies. Key responsibilities included managing datacleaning, validation processes, and developing interactive dashboards to provide actionable business insights.● OneCI Project on PowerBI:Designed and developed Power BI dashboards after performing comprehensive datacleaning and analysis. Collaborated closely with stakeholders to understand and define business needs, ensuringdashboards aligned with organizational objectives.● Integration Payment Event Project:Led end-to-end system testing, data integration, and User AcceptanceTesting (UA T) to ensure seamless implementation. Coordinated with the SAP team to resolve integrationchallenges and successfully conducted training sessions to prepare the team for a smooth project go-live. Show less

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  Chanthana Beauty Group Company Limite

  Nov 2023 - Oct 2024

  Co-Founder & Executive Board Member

  ● Strategic Leadership: Spearhead the overall strategic direction and vision for Chanthana clinic, ensuringalignment with market trends and business objectives.● Oversee daily operations across both surgery and skin treatment divisions, ensuring high standards of service andpatient care.● Manage the clinic's financial performance, including budgeting, financial reporting, and cost control to ensureprofitability and sustainability.● Identify and pursue new business opportunities, partnerships, and services to expand the clinic's offerings andmarket reach● Maintain a strong focus on patient satisfaction, addressing feedback and implementing improvements to enhancethe patient experience Show less

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  Outlier AI

  May 2024 - now

  AI Prompt Validation Specialist

  - Conducted thorough testing and evaluation of AI-generated prompts to ensure clarity, accuracy, and relevance to the given objectives.- Identified and reported inconsistencies, errors, or ambiguities in prompt outputs, enhancing the overall quality of the AI system.- Analyzed system behaviors and provided detailed documentation of findings to support iterative improvements in AI functionality.-Monitored prompt outcomes to ensure alignment with company standards and compliance with ethical AI usage guidelines. Show less

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  Rattinan Medical Center

  Jan 2025 - now

  Data Analyst