Himanshu Fosi

Experience

• 

  Sigma Infosolutions Ltd.

  Sept 2019 - Aug 2020

  • Care Pathway Designer

    Oct 2019 - Aug 2020

  • associate application support engineer

    Sept 2019 - Aug 2020
• 

  Majorel

  Jun 2023 - Aug 2023

  Customer Service Representative

  Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon procedure Maintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staff Show less

• 

  Other

  Nov 2023 - now

  Convenience Store Manager