Johann Verryne

Experience

• 

  X-Tream Technologies

  Jan 2006 - Dec 2007

  CCTV Technician

  • Installation of CCTV Systems • Cabling • Building of DVR's• Software Installation• Fault Finding• IP Cameras and Basic Networking

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  KLINGSPOR Abrasivos S.A

  Jan 2009 - May 2009

  Dispatch Controller

  • Prepare deliveries according to picking slips and Invoices• Ensure items are correctly and neatly packed with correct quantities to assigned customers• To ensure all goods leaving the warehouse has the necessary paperwork• Ensure timely dispatch of orders received

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  Unlimited Security Solution

  Aug 2009 - Feb 2011

  Field Engineer

  Installation and Fault Analyses of • CCTV Systems• Alarm Systems• Access Control• Gate Automation• Loop Detectors• Electric Fencing• Intercom Systems• Computer based DVRs• Embedded DVRs• Offsite Monitoring• Site inspection and Quotations

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  Datacom

  May 2011 - May 2015

  • Assist in the day-to-day planning, operation, escalation and problem-solving of the team to meet the required service level and standards.• Develop, Define and communicate policies for each new user/technical service.• Arranging training sessions offered within the group and lead training workshops.• Coordinate training for the team to ensure timely distribution of knowledge and positive impact on productivity.• Monitoring other team members, sharing experience and knowledge.• Daily and monthly reporting.• Generating and sending out Rosters according to the availability of staff.• Assisting other Service Desk teams within Datacom with training and Quality Assurance• Incident Management for the all Incidents and requests logged through the Service Desk• Creating and managing Problems to determine the underlining problem of reoccurring incidents. Show less Service Desk for New Zealand Post Retail.• Assisting Post shops with hardware, procedures and software issues.• Administrating New Zealand Post and Kiwibank user accounts and assisting with hardware and software related faults in the Citrix environment.• Remote assistance for software in the Citrix environment.• Following up on jobs and resolver groups to make sure the Team meets Service Level Agreement.Previous Service Desk Team with in Datacom Igovt(log in account administration), Orcon(Dial up and Broadband Service), Microsoft Business 365 Cloud Service(Cloud Exchange Server Administration and Desktop support), Farmers Mutual Group(Desktop and Exchange Server support).Provide a high-level of professional, competent Service Desk assistance. Correctly identify the cause of a client`s fault which can range from troubleshooting hardware related fault to administrating Security Tokens toSupporting Microsoft Office 365 Users. Escalate issues outside service boundaries or when a resolution cannot be assigned to the correct department.Assist the team with the following • Roster Adherence• Call Monitoring• Incident Management • Service Improvements Show less

  • Assistant Manager (2IC)

    May 2011 - May 2015

  • Technical Support Analyst

    May 2011 - Jul 2014
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  Datacom

  Apr 2016 - Apr 2017

  Desktop Support Specialist

  • Assisting NZ Post Service Desk and Post shops with hardware and software issues.• Troubleshooting and administrating New Zealand Post user profiles.• Active Directory and SCCM.• Remote assistance, fault finding and repairing for New Zealand Post Point of Sales terminals, Biometrics Terminals, Cash Dispensers and self-help Kiosks.• Running upgrades and releases onto New Zealand Post UAT and Prod environments.• Assisting onsite Engineers with replacing, configuring and troubleshooting devices when faulty or being replaced.• Monitoring of New Zealand Posts systems from McAfee, Self-Help Kiosks and making sure all Post Shops can start trading every morning.• Using Windows Command Line Utility to run Releases and comments.• Building and configuring of new devices and terminals for New Zealand Post.• Managing Incidents, Requests and Change orders to make sure they meet the clients required SLA.• On Call support for afterhours.• Escalating and communicating major and High Priority Incidents or Problems in or out of business hours. Show less

• 

  Datacom

  Apr 2018 - Apr 2019

  Technical Analyst Lvl 2

  • Acting Team Leader in the absence of my Team Manager• Reporting, Internal and Client meetings, escalations, call quality assessment and managing the team rosters and call queues• Responsible for the successful technical analysis and resolution of client reported incidents related to software or hardware.• Perform technical troubleshooting, and data analysis to determine root causes of reported incidents. Define and implement problem resolutions.• Document all internal and external correspondence related to incident resolution. Document solutions, procedures and standards for client systems as well as internal use.• Assists in training new team members on technical and support processes.• Participate in internal implementation transition meetings.• Troubleshooting and documentation of integration with Client Systems such as Citrix-DaaS, Office 365, MS Office suite, Active Directory, etc.• Incident Management and assisting with tickets in R12 queues.• Standby for overflow calls and emails. Show less

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  Datacom

  Apr 2020 - Aug 2021

  ● Complete all operational tasks.● Provide monitoring and support of network and clients environments.● Hands on assistance for customers and fault investigation.● Escort visitors / customers within the data centre.● Manage customer tape management and data backup processes.● Clean in restricted areas (Data centre data floors).● Ensure customers and staff adhere to Data Centre policies.● Assist in the running of operational projects.● Undertake customer installations in the Data Centre.● Assist the facilities management team with data centre maintenance. Show less • Work to resolution of Incidents identified across all managed infrastructure by undertaking real-time monitoring and troubleshooting of systems & backups 24x7x365• Maintain positive & cooperative relationships with internal & external stakeholders, thereby exceeding customer expectations• Following the ITIL framework for service requests, incidents & problem management• Ensuring that all articles in the Knowledge Base relating to the Operations Team are valid and any updates communicated• Identify improvements/changes to standardize procedures to improve efficiency with the team• Using key technologies including SCOM, PRTG, Apollo and Traverse to monitor backups, server disk space and CPU thresholds• Server/workstation patching for Datacom and different clients using Bigfix.• Hyper-V, Vsphere, Private Cloud and Shared Cloud VM`s troubleshooting and capacity management. Show less

  • Datacenter Technician

    Mar 2021 - Aug 2021

  • Technical Operation Engineer

    Apr 2020 - Mar 2021
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  Lexel Systems

  Aug 2021 - Oct 2024

  • Provide service and customer support remotely or during field visits or dispatches.• Tie workflow to schedule.• Manage all on-site installation, repair, maintenance, and test tasks.• Diagnose errors or technical problems and determine proper solutions.• Produce timely and detailed service reports.• Document processes and Knowledge documentation.• Operate vehicles in a safe manner and use field automation systems.• Follow all company’s filed procedures and protocols.• Cooperate with technical teams and Service Desk and share information across the organization.• Comprehend customer requirements and make appropriate recommendations/briefings.• Build positive relationships with clients. Show less • Assist in the day-to-day planning, operation, escalation and problem-solving of the team to meet the required service level and standards.• Develop, Define and communicate policies for each new user/technical service.• Arranging training sessions offered within the group and lead training workshops.• Coordinate training for the team to ensure timely distribution of knowledge and positive impact on productivity.• Monitoring other team members, sharing experience and knowledge.• Monitoring team Rosters adherence according to the availability of staff.• Quality Assurance of Incidents and calls.• Major Incident Management.• Creating and managing Problems to determine the underlining problem of reoccurring incidents.• On Call Incident Escalation Manager.• Assisting with call and Incident queues. Show less

  • Field Services Engineer

    Feb 2024 - Oct 2024

  • Senior Service Desk Engineer /Incident Escalation Manager

    Aug 2021 - Oct 2024
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  Viterra

  Oct 2024 - now

  Information Technology Specialist