Experience

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  Tekun nasional

  Jan 2019 - May 2019

  Information technology support assistant

  provided technical support and cabling management for network connections. This involved troubleshooting network issues, ensuring proper connectivity, and resolving any difficulties faced by other branches of the company. I worked closely with the IT team to handle various tasks related to infrastructure support. This included assisting with system maintenance, monitoring network performance, and addressing any deviations from the security baseline.

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  Shopee

  Apr 2022 - Apr 2022

  Data entry representative

  shift preference and availability during the project duration (8th-14th April)

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  Management and science university

  Mar 2023 - Mar 2024

  Cyber security analyst

  As a SOC Analyst / Cybersecurity Analyst intern at CCSBD Management Science University, I had the opportunity to contribute to the organization's cybersecurity efforts and gain valuable experience in a Security Operation Center (SOC) environment.Developing security policies, procedures, and incident response plans: I actively participated in the development and enhancement of security policies and procedures to ensure the organization's infrastructure was well-protected. I also contributed to the creation of incident response plans to effectively handle security incidents.Monitoring and protecting critical infrastructure: I worked closely with a team of cybersecurity professionals to monitor and protect the organization's critical infrastructure against cyber threats. This involved actively monitoring security logs, analyzing system events, and identifying potential security incidents.Incident handling and triage: I played a key role in the initial response to security incidents, performing first customer contact, incident handling triage, and initial investigations.Preparation of comprehensive reports: I prepared comprehensive reports summarizing security incidents, including the details of the incident, the actions taken, and recommended measures to prevent similar incidents in the future. Show less

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  Bd

  Mar 2024 - now

  Technical support centre specialist

  Assist in resolving complex, time sensitive, and high-risk issues, which includecustomer escalations, sites down, remote troubleshooting, and dispatching cases to fieldservice technicians.