Experience

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  Himalaya shelter

  Aug 2021 - Sept 2021

  Content writing intern

  Utilized exceptional writing, editing and proofreadingskills to produce engaging, error-free and SEO friendly content.Brainstormed ideas to create useful and well-writtencontent for website.Helped in the migration of old content from the existing website to a new website which used WordPress.

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  Capgemini engineering

  Sept 2022 - May 2024

  Wireless network engineer

  CISCO TAC Engineer Hands on experience on Cisco Wireless products like AireOS WLCS (2504, 3504, 5520, 5508, 8510, 8540), Catalyst IOS XE WLCS (9800 series), CMX,MSE, Prime Infrastructure (PI), Mobility Express, Wave 1, wave 2 and Wi-Fi 6 AP series etc.• Diagnosed and resolved complex network issues, including client connectivity, authentication, disconnection, roaming, flexconnect, and radio problems; improved network stability and reduced downtime by 40% through proactive troubleshooting and resolution techniques.• Expertise in dealing with authentication issues, including 802.1x authentication on wireless controllers and ISE server by analyzing debug logs and packet captures.• Replicated intricate customer issues in a controlled lab environment, uncovering root causes and promptly submitting comprehensive bug reports,aiding in product improvements. Show less