Experience

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  Bank of america

  Jan 2005 - Jan 2011

  Teller operations specialist

  Managed and overseeing bank teller operations at various banking centers within Orange County, California. Maintained efficient and accurate teller services, managing cashflow, and ensuring compliance to federal and company policies. Optimized workflow, supported branch’s operational efficiency, and contributed a positive customer experience. Keen attention to detail, resolved complex transactions, and committed to upholding the standards of a major financial institution.- Improved teller transaction processing time with efficient operations and effective teller training.- Maintained consistent accuracy in teller transactions, teller cash balancing, and teller knowledge of products and services.- Consistent high score in internal audits with effective internal controls ensuring compliance with bank policies and regulations.- Nominated by regional leaders to travel, train, and integrate new computer systems at additional banking centers. Show less

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  Vertical real estate services inc.

  Jan 2013 - Jan 2015

  Operations coordinator

  Streamlined various aspects of daily operations at a full-service real estate company, including property management, leasing, and maintenance. From administrative tasks, such as managing evictions, to coordinating property maintenance and liaising with technicians, ensured effective and synchronized day-to-day activities between internal departments. Supported property investments targeting residential and commercial rental properties including single-family homes, apartments, build-to-rent projects, and mixed used developments based on investment values of venture partners.- Managed a business unit of Property Managers, Maintenance Techs, and Eviction Legal Team.- Increased productivity by collaborating with various departments to ensure clear interdepartmental communication.- Minimizing potential risks with compliance with real estate regulations and internal company policies.- Executed effective training to streamline onboarding process and reduce time required for technicians to achieve full operational proficiency. Show less

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  Alston international, inc.

  Jan 2015 - Jan 2018

  Operations manager

  Privately owned property management company providing services to portfolios of industrial and residential properties. Services offered include bookkeeping, inspections, maintenance, repairs, remodeling, and special requests. Led day-to-day operations, oversaw cross-functional teams, cultivated vendor relationships, and synchronized business plans with executive leaders.- Diversified and expanded property portfolios to comprising of office, industrial, and residential properties across counties in Southern California.- Enhanced property value by directing major property renovations and capital improvement projects.- Reduced property maintenance expenses by negotiating favorable service contracts and developing strong relationships with current and new vendors.- Developed and conducted training programs for property management staff, improving overall service quality. Show less

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  Candex lighting

  Jan 2018 - Jan 2024

  Director of sales & operations

  Privately held OEM manufacturer supplying residential LED lighting solutions through wholesale channels, from major retailers to distributors and specialty stores. Directed all departments while leading expansion in North America. Developed sales team, redefined sales order flow, implemented new accounting software, managed warehouse operations, created marketing campaigns, and negotiated third-party contracts. Interim executive leader in absence of CEO.- Attained new business accounts with multitudinous strategies – creative marketing campaigns, site visits, product demos, trade show networking, video conferences, cold calling, and sales team management.- Developed 100+ product models through initiatives such as effective project management with R&D engineers, ensuring products maintain firm industry standards, and comply with ever-changing federal and state regulations. - Reduced monthly overhead expenses by renegotiating vendor contracts, maintaining effective third-party partnerships, and improving data exchanges regards to product and engineering team.- Maintained consistent on-time shipment accuracy with detailed shipping data collection, warehouse fulfillment training, and partnered with seven strategic freight forwarders offering the most cost-effective shipping routes.- Increased online visibility by revamping the website, redesigning marketing campaigns to drive digital engagement, and integrating with retailer partner websites.- Obtained all positive and organic Wayfair reviews with powerful online shopping experience – precise product information, detailed captivating images, and consistent brand confidence.- Sales surge with product presentations and successful product launches at major chains such as Wal-Mart and Menards. Show less