Experience

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  Nnpc limited

  Oct 2013 - Mar 2014

  Cluster control officer - oil movement

  • Ensured safety in handling operation equipment and machineries (pumps, pig launcher, pressure sensors, flowmeters) • Directed and coordinated field activities of workers (via teletype, telephone and field radio) on oil movement schedules, type and quantity of oil to be moved, facilities and storage stock to be used, destinations as well as operating procedures. • Studied data (temperatures, pressures, specific gravities, pumping rates) on oil and oil movement and ensures compliance with schedules and contract specification. • Compared pumping reports with delivery reports to ascertain quality of oil delivered. • Computed data for production reports and for instructional changes relative to pumping rates and pressure. • Performed routine and scheduled maintenance services. • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite. • Identified ways to improve efficiency in operations and implemented process changes. • Met deadlines while maintaining high-quality deliverables. • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. • Focused on learning new skills and staying updated with industry changes. Show less

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  First bank of nigeria ltd.

  Aug 2017 - Dec 2024

  Read and followed cash register totals and verified against cash in till. • Delivered quickly, professional, and friendly check-out experience to customers. • Handled large amounts of money and supported accuracy of financial transactions. • Refunded customers and returned items for product issues. • Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers. • Balanced cash drawer and performed daily audit procedures. • Processed payments, returns, and exchanges. • Resolved customer complaints in a timely and professional manner. • Utilized point of sale system to process payments and transactions. • Assisted with closing duties such as counting money and reconciling receipts. • Trained new cashiers in the use of cash registers and processing payments. • ATM administration and reconciliation. • Cash and vault management. • Investment advisory and services.Cash and Vault Management, Investment management (Term Deposits, Treasury Bills).Financial Services, ATM administration and reconciliation, e-channel dispute resolution. Witholding tax reporting. Show less • Assisted customers by providing information and resolving complaints. • Designed and conducted workshops to drive employee development and engagement. • Reviewed records for accuracy of information and compliance with established procedures. • Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems. • Provided exceptional customer service to clients in fast-paced call center environment. • Built sustainable relationships and trust with customer accounts using open and interactive communication. Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders. • Followed up promptly on all unresolved cases.customer service, customer reIationship management, complaint management, product sales and advisory Show less • Always provided efficient and courteous service to customers. • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite. • Managed and coordinated multiple projects while ensuring timely completion. • Committed to delivering excellent customer service while working in a fast-paced environment. Show less

  • Cluster Control Analyst/Internal Control

    Apr 2023 - Dec 2024

  • Head Financial Services

    Mar 2020 - Mar 2023

  • Financial Control Analyst - Job Shadowing Program

    May 2022 - Jul 2022

  • Head Customer Service

    Jun 2019 - Feb 2020

  • Banking Associate Program

    Apr 2019 - May 2019

  • Customer Service Associate

    Aug 2017 - Apr 2019
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  Keystone bank limited

  Dec 2024 - now

  Regional control analyst/internal control