Experience

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  Teleperformance

  Jun 2012 - Sept 2012

  Technical support bouygues telecom

  Chargé de porter une assistance technique à distance aux abonnés Bouygues Telecom, je les assiste dans l’installation des services (Internet, téléphone, TV, email…) et procède à leurs paramétrages techniques. Par ailleurs, j'effectue des diagnostics avec les clients et traite des demandes relatives à des dysfonctionnements.

• 

  Convergys

  Sept 2013 - May 2014

  Technical support hp
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  Avaxia consulting

  Sept 2015 - now

  SAP Solution Manager 7.2 Installation, SPS Upgrade and ConfigurationSAP Solution Manager features activation and customization:Business Process Operations Setup:• Business Processes Monitoring, Business Process Improvement• Data Consistency Management, Job Management and Job MonitoringApplication Operations Setup:• System Monitoring, User Experience Monitoring, Integration Monitoring, E2E Root Cause AnalysisChange Request Management (ChaRM), Change Control Management System (CCMS), ChangeTransport System (CTS+)Data Volume ManagementIT Service ManagementCustom Code ManagementLandscape ManagementFocused BuildTest Suite (CBTA, BPCA,etc) Show less This position is responsible for performing BASIS functions that include, but are not limited to application support; performance monitoring and tuning; assisting with planning; managing, and implementing SAP within a defined landscape; and adhering to the current BASIS policies and best practices with process development and documentationParticipating in Wordwide projects;• Manage large SAP platforms migration projects • Installation and configuration of SAP products SAP R/3 4.6C, ECC 5.0/ECC 6.0, SAP NetWeaver 7.3/7.4/7.5, Solution Manager 7.1SPS12/7.2 SPS9, SAP PI NetWeaver 7.3 / 7.5, SAP Gateway, SAP Hana 1.0 / SAP Hana 2.0 • Carried out several SAP Systems Upgrade projects as a technical lead/performer. Show less

  • Senior SAP Solution Manager Consultant

    Nov 2020 - now

  • Senior SAP Technical Consultant

    Sept 2015 - Mar 2022