Andrea Pedrosa

Experience

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  Tocco Toscano

  Sept 2010 - Jun 2011

  Retail Salesperson

  Customer service role. Demonstrated and explained merchandise, selected and suggested options suitable for customers. Assisted customers with purchase decisions. Retrieved merchandise from stock room and conducted inventory planning and ordering.

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  Majestic Ham and Food Products Inc.

  Jun 2011 - Apr 2012

  Sales and Marketing Coordinator

  Creativity-based role. Coordinated and tracked marketing campaigns, developing various digital marketing materials, sourcing images and artwork, collating content, updating online assets, streamlining digital marketing production, and handling general digital marketing activities.

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  Cebu Pacific Air

  Apr 2012 - Dec 2012

  Flight Attendant

  Customer service role. Ensured that adequate supplies of emergency equipment and refreshments are on board. Took care of passengers’ needs, particularly those with special needs and children. Conducted safety checks and demonstrations of safety equipment and procedures. Assisted and directed passengers in emergencies and carrying out emergency procedures. Performed first aid and handling security issues when required. Assisted passengers with customs and immigration documentation.

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  Johnson & Johnson

  Nov 2013 - Oct 2015

  Data Analyst

  Data management systems role. Conducted database planning, prepared impact analysis, developed and implemented programs for information processing, data storage and retrieval.

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  Bizmates Philippines, Inc

  Oct 2015 - Oct 2016

  Communication Skills Trainer

  Training facilitator role. Supported the development and process of training programs to help learners more effectively retain and apply new skills. Optimised training methods within the organisation to suit the communication needs of the learner. Guided learners towards achieving learning outcomes by engaging in questions and answers, fostering discussion and encouraging self-directed inquiry.

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  The Esteem Institute of Cosmetic Aesthetics

  Oct 2016 - Feb 2018

  Client Coordinator

  Administration and customer service role. Provided assistance to clients in person, email, or telephonically. Scheduled meetings or telephone conferences between clients and staff and management. Coordinated the production of client-facing marketing materials.

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  Johns Lyng Group

  Oct 2018 - Mar 2022

  Case Manager

  Administration and customer service role. Assisted in the operations of building insurance work to meet operational, financial and customer and client service requirements.

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  Suncorp Group

  Apr 2022 - now

  Customer service role. Responsible for receiving, assessing and managing claims made by policyholders. Assess the validity of claims and organising any action that is needed. Identify strategic opportunities based on financial analysis and projections, cost/benefit identification and analysis. Provide support, guidance, leadership and motivation to promote maximum performance. Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims. Manage all aspects of the day-to-day operations of claims production. Interact extensively with various parties involved in the claim process. Show less

  • Software Engineer

    Apr 2023 - now

  • Operational Specialist

    Feb 2023 - Apr 2023

  • Claims Manager

    Apr 2022 - Apr 2023