Kyla Franklin

Experience

• 

  Justin Brands, Inc.

  Jun 2017 - Dec 2017

  Retail Consumer Specialist

  As a Customer Service Representative in the Direct to Consumer Department, I assisted customers by providing information regarding their boots and/or their returned boots, in addition to replying to emails sent in by consumers.Essential Skills & Responsibilities:Received inbound telephone calls from customers, responded to emails, research using SAP, and answer questions.Daily and extensive use of Excel, Outlook, and SAP.Researched and completed requests for return authorizations, tracers, faxes, debits, credits, tracking numbers.Handled 400+ emails per week during the slow season. Show less

• 

  K&K Insurance Group, Inc.

  Jan 2018 - Mar 2024

  As an Insurance Customer Service Representative, I assist customers with any questions or concerns they may have regarding their policy, as well as issuance of certificates of insurance and/or evidence of coverage.Essential Skills & Responsibilities:Calculated premiums and established payment methods, managed an internal database with sensitive information, insurance billing and payment posting/collections on or before the due date.Calculated quotes and provided clients with their different insurance options, reported policy changes to the underwriters via e-mail, processed insurance applications.Provided prospective and current clients with customer support regarding their insurance policies, data entry and management on agency management system.Set up and maintenance of client files, assisted with general office clerical duties such as answering phones and email, working with Mutual of Omaha, NSM, K&K, etc.Experience in Salesforce, Google Calendar, Google Docs, Google Mail, Microsoft Word and Excel, ability to remain focused and detail oriented, data entry, typing of 60 wpm.Licensed in Property & Casualty Show less

  • Underwriting Specialist

    Jan 2018 - Mar 2024

  • Underwriting Specialist I

    Jan 2018 - Feb 2024
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  Aon

  Jan 2018 - now

  Account Specialist II

  • Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity. • Performs submission assembly/creation where assigned. Facilitates the timely and accurate flow of information between clients, and account team members. • Handles client open items lists and responds to client ad-hoc requests. • Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation. • Actively supports and monitors the renewal process. At the direction of the Broker, drafts quote comparisons and follows up for binders, policies, and endorsements. • Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables. • Primary collaborator with Premium Accounting on client billing matters. • Receives and handles routine and sophisticated coverage inquiries and endorsement requests. • Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals. • Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. • May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable. • Ensures tools are understood and used. Performs related duties as assigned. Show less