Christine Pantaleon

Experience

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  William Lyon Homes

  Jan 2003 - Jun 2010

  Sales Counselor

  Marketed neighborhood sales in various locations simultaneously. Planned initiatives and leveraged referral networks to promote business development. Collaborated with external agencies/social media to produce and distribute marketing material.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Leveraged extensive knowledge of location, neighborhood, demographics and services and creating welcoming, positive experiences. Managed daily operations. Consistent client base growth and steady increased revenues to achieve monthly sales goals. Advised and informed prospective clients on current market activities and conditions. Conducted competitive market price analysis, wrote contracts to outline sales/property purchases. Increased revenue opportunities by marketing real estate to various commercial and private clients. Prepared homes for model house events, marketing material, and conducted walk-throughs. Studied listings, interviewed/accompanied clients to properties to discuss sale conditions. Actively listened to customers, confirmed full understanding, and increased satisfaction.Introduced and Implemented New In-house Lender Policy to Builder Resulting in 90% On-time Closures. Show less

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  Citi

  Jun 2010 - Apr 2018

  Relationship Banker

  Delivered superior customer experience, applied conflict resolution to challenging situations. Managed all aspects of banking for customers investing $100,000 and higher to include; inquiries, financial transactions, deposits, loan applications, established and closed accounts. Supervised branch operations and made continuous improvements in each area. Planned, organized, and directed functions of 10 employees. Monitored and managed portfolios. Networked with realtors and clients to generate referrals. Set and consistently over-achieved sales goals, resulting in larger monthly bonuses for entire staff. Completed internal and external audits. Conducted internal monthly audits of wire transfer transactions, safe deposit boxes, teller transactions, new accounts and all cash drawers and ATMs. Performed non-routine and complex Data Quality studies, analyzed information to develop recommendations and solutions, coordinate, present and supervise implementation.Utilized office automation software, tools and techniques to support operations and produce; letters, reports, spreadsheets, database, graphs, filing systems and specialized documents. NMLS certified, CA Notary, Senior Banking Officer, Safe Box custodian, 1st key, ATM custodian. Mentored, trained, and evaluated tellers. Communicated effectively with staff and management.Achievements: Individual sales ranked Top 10% in the country / Citicards top performer 2012 / 100% yearly Individual customer service scores 2016, 2017, 2018 / Citi Stars Q4 2012, Q2 2014 Show less

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  US Naval Hospital Okinawa

  Aug 2020 - now

  Analyzes data collection processes, and ensures new and existing requirements are implemented and used consistently. Analyzes procedures and operating methods for the purpose of continuous process improvement, and recommends appropriate action to bring about improved operations. Chairs monthly compliance meetings with other departments to discuss, research, and facilitate corrections that hinder the compliance of the DQ program. Works closely with: Providers, Healthcare staff, Legal, Patient Admin, Culinary Services, Occupational Health, and MEDIG. Maintains open and professional relationships to achieve quick resolution for various issues. Completing the Data Quality Statement or EDQ, prepared Board of Director Briefing, and Conducted daily and monthly reports utilizing programs such as CHCS, M2 and CE. Worked closely with DHRMSi Manager to complete workload reconciliation. Show less Provides optimal customer service, timely and efficient assistance to internal/external clients. Manages billing operations process of pay-patients to ensure accuracy with zero HIPAA violations. Effectively and continuously meets operation goals. Prepares SECNAV and U.S Treasury responses.Receives and analyzes financial data. Maintains records, prepares month-end accounting andfinancial reports. Thorough knowledge of DHA's UBO and Data Quality Programs. Verifies daily bill collections, prepares all Cash Collection Vouchers for processing to DHA. Identifies possible Medical Affirmative Claims for DOD financial recovery. Tracks and reports financial performance on a routine basis. Identifies discrepancies, coordinates resolution with insurance companies and representatives. Develops daily and monthly production output plans on customer service and financial metrics. Analyzes data collection processes and ensures consistent implementation and compliance. Prepares and present graphs, briefs, and various administrative and financial reports. Utilizes Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS), GFEBS, CRS, ARTIVA, PAY.GOV, CIR, ABACUS, GQID, M2.Reviews the validity and accuracy of accounting data and medical service account transactions. Performs daily biller exclusion of fund audits. Reconciles collection accounts to data on GFEBS. Conducts internal reviews on collections, exclusions, DEERS eligibility and other audits. Frequently entrusted to provide financial briefs to senior leaders for informed decision making. Solves problems, creates lessons-learned, enacts continuous process improvement, and recommends appropriate action. Show less

  • Data Quality Manager

    Aug 2022 - now

  • Medical Services Accounts Officer

    Aug 2020 - Aug 2022
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  U.S. NAVAL HOSPITAL, OKINAWA JAPAN

  Aug 2020 - now

  MED IG

  Selected for financial expertise to perform on the Command’s MEDIG Review Team. Performed as Team Leader for the 2nd Quarter 2022. Provided guidance and leadership for 90 inspectors for the review of 105 programs for the hospital and six branch clinics across Okinawa. Conducted thorough audits of various programs to include Data Quality. Identified major Findings/facilitated resolution. Instrumental to increasing the MEDIG readiness from 61% to 90%.