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Christopher Young

Christopher Young

Customer Service Representative

Followers of Christopher Young208 followers
location of Christopher YoungPottstown, Pennsylvania, United States

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  • Timeline

  • About me

    Senior Manager of Global Customer Care at JAGGAER

  • Education

    • Bucks County Community College

      2009 - 2011
      Business Administration and Management, General

    • Kutztown University of Pennsylvania

      2011 - 2014
      Bachelor of Business Administration (BBA) Logistics, Materials, and Supply Chain Management

      Activities and Societies: Supply Chain Management & Business Logistics Club - Member -Organized meetings to identify and analyze current events within the Supply Chain Management & Logistics industry -Participated in marketing operations to increase exposure among student body. -Partnered with local organizations within the industry to express their knowledge with Q&A sessions.

  • Experience

    • Boyer's Food Markets

      Sept 2012 - Jun 2014
      Customer Service Representative

      • Provided stellar and thorough customer service to 75-100 customers daily, ensuring that needs were met efficiently and effectively• Maintained cleanliness and coordinated activities with front end staff • Managed cash office operations ensuring 100% accountability for daily transactions and balance of safe.• Received honors for outstanding service in May 2013

    • BravoSolution

      Jun 2014 - Jan 2018

      • Facilitate transportation events for Fortune 100 client, addressing specific requirements and providing deliverables within time sensitive deadlines. Employ optimization strategies for business improvement.• Maximize utilization of software solutions to streamline sourcing activities for Fortune 500 clients by providing exceptional support and comprehensive training processes.• Formulate standard operating procedures for Global Customer Care, including training materials, SharePoint documentation, and a collaborative centralized repository for pertinent system information. Show less

      • Global Customer Care Team Lead (Americas)

        Apr 2017 - Jan 2018

      • Senior Support Analyst

        Mar 2015 - Apr 2017

      • Support Analyst

        Jun 2014 - Mar 2015

    • JAGGAER

      Feb 2018 - now

      • Senior Manager

        Apr 2023 - now

      • Global Customer Care Manager

        Apr 2020 - Apr 2023

      • Team Lead

        Feb 2018 - Apr 2020

  • Licenses & Certifications

    • Certificate of Recognition in Logistics and Supply Chain Management

      Kutztown University of Pennsylvania

  • Volunteer Experience

    • Relay for Life of Kutztown

      Issued by Boyer's Food Mrkets on May 2012
      Boyer's Food MrketsAssociated with Christopher Young