Saud Arellano

Experience

• 

  Saver6.com

  Oct 2017 - Mar 2018

  On-the-job training

  Computer-related Technical Support and Troubleshooting.

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  Segara Village Hotel

  May 2018 - Nov 2018

  Data Encoder

  Computer-related Data Encoder and IT SupportCustomer Service and Inside Sales Representative

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  Wistron

  Nov 2018 - May 2021

  Job Description:• Network & Domain Administration - Responsible for maintaining computer infrastructures with emphasis on networking.-Ensure stability of network-Support for internet connectivity/usage issues-Maintain Network documentation-LAN and WLAN administration (3Com, Aruba, Aerohive, etc.)• PABX Administration & Maintenance - Responsible for maintaining telecom infrastructures.-Creation of speed dials and access codes- Link (MPLS-voice) Monitoring - Telephone Panel Documentation- Installation of telephone lines and connecting these to the PABX system• Security System/Antivirus - Responsible for maintaining cyber security systems.- Attendance Systems administration & maintenance- Resolving timekeeping issues along with HR- Enterprise-wide virus administration (TM Officescan)- Firewall administration (Sonicwall and Fortigate) - Web Security Administration (IWSVA)- CCTV technical support (Hikvision and Eagle Eye) • Office Automation/Help Desk - Responsible for administration and internal support of the Company’s PCs (Dell, Asus, HP & Lenovo), printers (Brother & AltaLink), servers (HP & Dell), and related equipment.- Installation of workstation and printers- Software installation/upgrade (Window XP to Windows 2019 including Linux)- First point of contact for clients seeking technical assistance over the phone or email- Perform troubleshooting through diagnostic techniques and pertinent questions- Determine the best solution based on the issue and details provided by clients- Walk the customer through the problem-solving process- Provide accurate information on IT products or services- Identify and suggest possible improvements in procedures• Email Support - Responsible for providing technical support on problems encountered in the email system.• Others include:- Create logs for any user-informed incidents (ITSM) - Coordinate with global/3rd party vendor administrator/support for system administration, enhancement and troubleshooting Show less Job Description:• Network & Domain Administration - Responsible for maintaining computer infrastructures with an emphasis on networking.- Ensure stability of the network- Support for internet connectivity/usage issues- Maintain Network documentation- LAN and WLAN administration• PABX Administration & Maintenance - Responsible for maintaining telecom infrastructures.- Creation of speed dials and access codes- Link (MPLS-voice) Monitoring - Telephone Panel Documentation- Installation of telephone lines and connecting these to the PABX system• Security System/Antivirus - Responsible for maintaining cyber security systems.- Attendance Systems administration & maintenance- Resolving timekeeping issues along with HR- Enterprise-wide virus administration- Firewall administration- Web Security administration- CCTV technical support• Office Automation/Help Desk - Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.-Installation of workstation and printers- Software installation/upgrade- First point of contact for clients seeking technical assistance over the phone or email- Perform troubleshooting through diagnostic techniques and pertinent questions- Determine the best solution based on the issue and details provided by clients- Walk the customer through the problem-solving process- Provide accurate information on IT products or services- Identify and suggest possible improvements in procedures• Email Support - Responsible for providing technical support on problems encountered in the email system.• Others include:- Create logs for any user-informed incidents.- Coordinate with global/3rd party vendor administrator/support for system administration, enhancement, and troubleshooting. Show less

  • Jr IT Engineer

    Jan 2020 - May 2021

  • IT Technician

    Nov 2018 - Jan 2020
• 

  Converge ICT Solutions Inc.

  May 2021 - Aug 2021

  FNO/IPNET NODE OPERATIONS ENGINEER

  > 24/7 Maintenance of company clients' nodes to provide the most reliable internet service.> Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.> Monitor inventory and maintenance of Node Network Equipment and Facilities for service reliability.> Coordination with another service provider with building access pass to perform node facility maintenance such as power supplies and rectifier and also support necessary network equipment troubleshooting.> Provide on-site support for escalated trouble from Network Operations (NOC) and Network Reliability and Assurance team in troubleshooting company-deployed network equipment during network outages or equipment and backhaul upgrades.> Support in Multi-vendor new equipment acceptance testing and create a timely reports.> Generate reports after every activity and network-related issues to present important information impersonally on a timely manner.> Assist and mentor junior ip network engineers or most commonly known as field engineers in every troubleshooting and configuration of network equipment.> Officer in Charge for every skeletal scheduling, there will be an assigned Sr. Network engineer, acting as an officer in charge in the absence of the Team lead.> Support Core and Network Planning with the installation and commissioning of newly deployed equipment to company nodes.> Assist in scheduled network migration and scheduled network upgrade activity for international and local backhaul activity.> Provide on-site support for Network Operations (NOC) and Network Reliability and Assurance team in troubleshooting company-deployed network equipment during a network outages and equipment or backhaul upgrades.> 24x7 support on any network-related problems and concerns.Support in Multi-vendor new equipment acceptance testing and create a timely report.> Conducts testing and approval for newly endorsed facility and provides acceptance report afterward. Show less

• 

  Broadband Broadcast Services Pte. Ltd. - Philippine Branch

  Aug 2021 - Sept 2023

  IP Network Engineer

  ABS offers customers services of the very highest standard via our comprehensive network of partner and hosted teleport facilities located across Europe, the Middle East, Asia and Africa. These state–of–the–art facilities are staffed by highly experienced personnel and engineers that provide around-the-clock support. This enables us to ensure that our customers may access our satellites from a wide variety of locations around the world.> Resolved problems, improved operations, and provided exceptional service.> Hands-on experience on Cisco switching platforms and Cisco routing platforms> Strong knowledge of routing protocols (BGP, OSPF, EIGRP)> Experience in configuring Firewalls and VPN> Experience in configuring LAN and WLAN> Experience in configuration of Firewall ( FortiGate, FortiAnalyzer & FortiManager)> Experience in basic Linux and Server Administration> Experience in Monitoring platforms (PRTG, Cacti & etc)> Excellent troubleshooting skills; ability to handle network issues independently> Must be efficient in accomplishing the assigned tasks on time> A quick learner who can work with minimum supervision, and has a keen eye for detail be an advantage> Great at organizing, prioritizing, and multitasking> Willing to work on shifts and takes part in the on-call duty; Excellent communication, verbal and written. Show less

• 

  Memofix

  Dec 2023 - now

  Computer Technician

  • Run diagnostic and performance tests on both laptop and desktop computers to identify hardware failures.• Conduct careful product identification reviews to ensure accuracy.• Perform thorough tear-downs of electronic equipment to pinpoint hardware issues.• Validate customer-reported defects or functionality issues.• Collaborate with Team Leads and team members to ensure efficient device repairs.• Order replacement parts using electronic inventory management systems.• Accurately document diagnoses and repairs in online tracking systems.• Execute repairs, install replacement components, and conduct comprehensive testing using provided diagnostic procedures.• Identify and address cosmetic defects during the repair process.• Perform operating system installations and software application recoveries for testing or post-repair.• Conduct detailed visual inspections to ensure compliance with quality guidelines.• Meet Key Performance Indicator (KPI) expectations for all responsibilities.• Adhere to internal documented work instructions.• Aid colleagues, such as Quality Control, during peak periods or coverage.• Respond to customer phone calls and/or emails regarding issues related to ICT Product & solution products.• Maintain knowledge of industry trends and customer needs and communicate information.• Demonstrate working knowledge of business equipment and computer applications (Microsoft Outlook, Word, Excel, and PowerPoint). Show less