Mohammad Al-Qaisy

Experience

• 

  JAVA U

  Feb 2008 - Aug 2013

  Store Manager

  1. Oversees the daily operations of a café.2. Recruits, trains, and hires café workers.3. Ensures that the café is compliant with health codes and sanitation standards.4. Keep inventory, order supplies, and pay invoices.5. Manage, motivate and develop staff to ensure they do their job to the best of their ability.6. Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation.7. Coach and develop employees8. Account for all cash9. Implement new policies and Menu items10. Oversee ordering of all supplies and goods 11. P&L control. Show less

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  Global Catering Services

  Oct 2013 - Jan 2016

  • Ascertaining & ensuring smooth operations in the brand & other departments for optimum revenue generations and monitoring expenditure & budgeting for consumables & manpower with end to end P&L responsibility• © Cost control & full knowledge about the coffee beans / coffee tasting … coffee training.• Managing overall infrastructure and decorum of cafe to provide an appealing atmosphere for guests which in turn provides profitable operations for the property• Strategizing policies & procedures in operating systems and training and motivating frontline staff to deliver 100%• guest satisfaction• Ensuring compliance with all statutory safety norms involving guest & staff safety including food safety and hygiene standards• Supervising maximum guest satisfaction by closely interacting with guests and understanding their requirements• & customizing products & services to their needs• Organizing and conducting practical & theoretical training programs to enhance skills & motivational level teams with varied cultural, lingual & professional backgrounds• Conduct periodical audits to ensure the staff and departments are following compliance and norms to consistently deliver prime service to guests all around Show less 1. Oversees the daily operations of a café.2. Recruits, trains, and hires café workers.3. Ensures that the café is compliant with health codes and sanitation standards.4. Keep inventory, order supplies, and pay invoices.5. Manage, motivate and develop staff to ensure they do their job to the best of their ability.6. Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation.7. Coach and develop employees8. Account for all cash9. Implement new policies and Menu items10. Oversee ordering of all supplies and goods 11. P&L control. Show less

  • Brand Manager

    Aug 2013 - Jan 2016

  • Store Manager

    Oct 2013 - Jan 2015
• 

  Batteel Bakery

  Jul 2016 - now

  Operations & Brand Development Manager

  Managing two signature departments;Batteel Café & Bakery - Brand manager.Managing the fast food counter at Sidra stores - WOQOD Petrol Stations ( 75stores) - Sales manager .1. Analyze how our brand is positioned in the market and crystallize targeted consumers insights.2. Take brand ownership and provide the vision, mission, goals and strategies to match up to.3. Translate brand strategies into brand plans, brand positioning and go-to-market strategies.4. Lead creative development and create motivating stimulus to get targeted population to take action.5. Establish performance speci􀁾cations, cost and price parameters, market applications and sales estimates.6. Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs).7. Coach the team and get the best from everyone. 8. Monitor market trends, research consumer markets and competitors activities to identify opportunities and key issues.9. Oversee marketing and advertising activities to ensure consistency with product line strategy.10. Monitor product distribution and consumer reactions.11. Anticipate bottlenecks.12. Brainstorm new and innovative growth strategies.13. Align the company around the brands direction, choices and tactics. Show less