Zakaria Keshk, MBA

Experience

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  Vector Marketing

  May 2007 - Aug 2009

  Data Processor/ Order Resolution Specialist

  -Identified, corrected, and documented problem orders accurately and in a timely fashion-Reviewed and executed the appropriate procedures to resolve problem orders entered previously -Identified and prevented fraud by monitoring and assessing sales representative trends and policy adherence-Recognized for the most orders entered – over 17,000 – in the firm -Achieved one of the lowest overall error percentages in the firm -Formally responded to requests for quotations orders ranging from declined credit cards to fraud. Show less

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  University at Buffalo

  Aug 2009 - Jan 2010

  Methods of Inquiry Student Monitor

  -Mentored 12 individual students in the areas of critical thinking, problem solving, and memory skills-Directed and assisted student-generated self assessments of goals, critical thinking strengths and weaknesses, memory storage methods, and university performance-Coached students individually on a weekly basis to access progress, academic and personal accomplishments, and to assign exercises-Organized and implemented classroom activities that facilitated critical thinking, problem solving, and memory recollection skills-Attended and actively participated in bi-weekly teaching assistant steering committee meeting Show less

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  The Connection

  Jul 2010 - Sept 2011

  Customer Service Representative

  -Accurately diagnosed and resolved technical customer issues-Educated and assisted customers with a variety of account issues and service promotions-Maintained company and customer service expectations through verified issue resolution-Utilized active listening and excellent verbal and written communications skills

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  MEDITECH

  Apr 2012 - Sept 2013

  Applications Specialist

  - Train CORE Team members on software functionality, system design, and system features - Support Health Care Institutions with software build, software roll-out plans, and technical issues- Coordinate and direct software implementation process in respect to implementation timeline

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  ValueCentric

  Sept 2013 - Feb 2022

  - Curated and communicated aspects of Product messaging to executive management - Managed a team of 15 Development and QA resources in an Agile team - Defined a key Product Roadmap work items to maintain current market share and expand on contracted offerings with current clients - Owned Product Strategy, including go-to market plans, product budgeting/cost analysis, competitive market analysis and product release communications- Oversaw an annual Product departmental budget of $1.22M Served as a Product expert for key stakeholders and customers - Coordinated cross-functional team discussions to identify and deliver new product solutions and enhance our existing SasS portfolio Show less • Spearheads multiple client projects across all phases of the implementation cycle• Monitors project progress, adjusting project timeline as needed and communicating impact to all stakeholders • Collaborates with Development, Testing & QA teams to plan and prioritize project sprints• Assesses project risks and proactively adapts resources to mitigate risks• Makes vital decisions and drives data supported analysis to strategically achieve buy in• Extensively documents project requirements; scope; processes; best practices and all communications Show less • Prepares, implements and maintains front and back ends of client data environments• Translates client specific business requirements into system and client specific business requirements• Assumes ownership over team productivity to maintain project scope• Communicates system quality issues, enhancement and business development opportunities• Maintains accurate documentation of client account and processes• Trains Business Systems Analyst on client specific processes to ensure successful ongoing support transfer Show less - Serves as an assigned support analyst supporting pharmaceutical manufacture's (customer) needs in respect to product productivity and EDI data transmissions. - Monitors inbound EDI data transmissions, ensuring data is received successfully. - Communicate EDI transmission errors simultaneously to the customer (pharmaceutical manufactures) and the trading partner (wholesalers) in order to quickly and accurately resolve data transmission delays. - Appropriately resolves and/or escalates open technical and/or data concerns in a timely manner. - Report system bugs and technical issues. - Assist customers with the management and setup of new and existing trading partners. - Analyze data to facilitate customer understanding and full utilization of sales and inventory data. - Assure continued customer user workability of both Valuecentric's current and future cloud based data analytics tools. Show less

  • Product Manager

    Feb 2020 - Feb 2022

  • Project Manager

    Jan 2019 - Feb 2020

  • Implementation Analyst

    Jan 2018 - Jan 2019

  • Business System Analyst

    Dec 2015 - Jan 2018

  • Support Analyst

    Sept 2013 - Dec 2015
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  KLDiscovery

  Feb 2022 - now

  Product Manager

  - Coordinates all Product Management components for the company’s flagship SaaS offering - Prioritizes Product Roadmap items leveraging market research and competitive analysis to win market share- Communicates global Product priorities to various international development teams responsible for completing key business initiatives- Evangelizes prioritized Product initiatives to serve as an advocate for key stakeholders - Establishes cross team communication mechanisms to efficiently work across multiple time-zones to effectively deliver Product initiatives to clients. Show less