Kayla Kipp

Experience

• 

  MGM Resorts International

  Jul 2013 - now

  • Service Delivery Manager for all internal convention network requests, including: Fight Weeks at MGM Grand and the Grand Garden Arena, New Year’s Eve parties across the MGM Resorts Las Vegas properties, the Country Music Awards and Billboard Music Awards, and concerts held at Park Theater and Grand Garden Arena. Duties involved order intake, quality assurance for the information gathered, assign to the appropriate team, and schedule delivery of services• Working with multiple teams across the MGM Resorts Organization, including: Public Relations, Convention Sales, Special Events, Entertainment and Technical Services and Facilities• Built and Administered the team’s SharePoint site• Managed the calendar for the hundreds of conventions being held across all MGM Resorts Las Vegas properties for the convention network team• Organized shared files• Created automated forms and documentation to ease the submission process for convention network requests• Built a ticketing application in SharePoint Power Apps to help manage support calls for ConExpo 2020 Show less • Acting Liaison and support for all IT Operations functional towers to ensure audit requests for SOX, PCI, and MICS were collected and provided to IT Security Compliance as requested• Prioritizes inquiries and requests while troubleshooting conflicts, with little guidance, making judgments and recommendations to ensure smooth day-to-day engagements• Scheduled observation meetings, as necessary• Updated documentation for departmental Standards, Policies and Procedures, as necessary Show less • Prioritizes inquiries and requests while troubleshooting conflicts, with little guidance, making judgments and recommendations to ensure smooth day-to-day engagements.• Proactively seeking new ways to help the team to succeed. • Leads the work of others• Responsible for providing comprehensive support services to executives that ensure a professional, responsive and effective experience within the organization to increase the time each executive has available for executive level responsibilities. • Responsible for the handling of a wide variety of situations and conflicts involving the clerical and administrative function of the office.• Manages confidential and time sensitive material, while maintaining a high degree of discretion.• Eloquently prepares routine and error-free correspondence including: emails, letters, memoranda and reports. • Responsible for the department-wide ordering of office supplies.• Responsible for reconciling credit card expense reports• Provides sophisticated calendar management.• Manages incoming calls, and prioritizes phone messages, emails and mail.• Handles all calls and visitors with grace, sophistication and professionalism.• Performs other job-related duties as requested or required Show less

  • Project Manager - Service Delivery

    Mar 2019 - now

  • Application Support - Compliance

    Aug 2017 - Feb 2019

  • Executive Assistant

    Jul 2013 - Aug 2017