Philip Cross

Experience

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  TruGreen

  Jan 2006 - Dec 2013

  Inside Sales Supervisor

  ● Lead the number 1 retention team and number 2 sales team in the company● Maintained call key performance indicators as a team on inbound/outbound sales; in cancel pend recovery. ● Coached, developed, and motivated team maximum 40 associates. ● Performance reviews and actions (incentives/monthly reviews/appraisals). ● Ensured team achieved weekly and monthly goals thru development and coaching; rewarded top performers.● Assisted in training of new employees, and ensured representatives adhered to work schedule, company policies, and procedures.● Developed tiering system for the department to maximize company’s retention. ● Developed retention call flow chart for all client retention agents. ● Team averaged 25 saves per agent and contact save rate of 22%. The center averaged 17 saves per agent and 15% contact save rate Show less

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  Suddenlink Communications

  Jan 2014 - Jan 2015

  Direct Sales Supervisor

  • Supervise, train and develop sales representatives in all phases of their jobs. Daily focus on key metrics, which include cold calling techniques, determining best solution for the customer, closing the sale, and providing stellar customer service.• Increased sales team production from .5 sales per rep to 2.5 sales per rep• Grew sales team to 15 outside sales within the Dallas/FW area and Oklahoma City surrounding areas.

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  Scotts Lawn Service

  Jan 2015 - Dec 2016

  Sales Marketing Manager

  Oversee day-to-day sales, monitoring, and forecasting to better understand the marketContinually assess our marketing techniques and their efficacy in affecting salesStay up-to-date on current market trendsWork collaboratively with the sales team to assess current projectionsOwn ultimate responsibility for successfully meeting or exceeding sales goalsCollaborate with marketing team to creatively reach more potential customersTake calculated risks to increase profitability and brand recognitionWork in a hands-on fashion, building the team—provide motivation and inspirationSet the precedent for excellence through leading by exampleCultivate and deepen client relationships and partnerships that add value Show less

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  Sharps Compliance, Inc.

  Feb 2017 - Oct 2021

  National Account Manager

  Promote and sell company's pharmaceutical and medical waste disposal servicesEstablish relationships C-level managers, executives, doctors, nurses, and pharmacists.Lead Generation & ProspectingDaily Cold Calls and pipeline managementReport on activity on a daily/weekly basis to Team Leader/Director of Sales

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  Cigar Store and Lounge by CDOT

  Oct 2017 - Dec 2022

  Event Planner

  Work directly with tobacco manufacturers and organizing eventsMeeting with clients to discuss their needs and coordinate successful Cut and Light EventsMaintaining relationships with vendors, caterers and entertainmentOversee the set-up of the event, execution, and clean-up of the event

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  KnowBe4

  Oct 2021 - Jan 2023

  SMB Regional Account Manager

  ● Promote and sell KnowBe4’s range of products and services● Identify and close net new customers in the assigned territory● Build and maintain pipeline of potential customers by developing and managing relationships with prospects● Forecast new business prospects that result in successful client relationships and sales● Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting.● Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall).● Achieve or exceed monthly quotas and/or targets Show less