Rodney Schulz

Experience

• 

  Heritage Computer Corporation

  Jun 1989 - Aug 1992

  Programmer
• 

  Metavante Corporation

  Aug 1992 - Oct 2009

  Responsibilities Include:- Oversight of the development plan of 170,000 hours annually for software development and maintenance of the bill payment and presentment products consisting of both on shore and off shore resources.- Direct oversight of the reseller partners and Program Managers to insure the market segment was growing.- Direct oversight of the software development Project Managers to insure best practices are being followed and projects are being delivered on-time with a high degree of quality.- Direct oversight of commitment and release management- Implemented and managed a Toll Gate Process with product management and the P&L business owner for strategic project approval and funding.- Applied appropriate methodologies to the situation (Agile, Iterative, Waterfall) at hand. Show less

  • VP ePayments

    Apr 2006 - Oct 2009

  • Program Management

    Jun 2002 - Apr 2006

  • Manager of Project Managers

    Sept 1999 - Jun 2002

  • Project Management

    Jan 1995 - Sept 1999

  • Programmer Analyst

    Aug 1992 - Jan 1995
• 

  FIS

  Oct 2009 - Nov 2009

  VP ePayments, Product Development Manager

  Metavante merged with Fidelity National Information Systems to become FIS.

• 

  Wausau Financial Systems

  Jul 2010 - Aug 2014

  Defined and led multiple projects for large, complex customers at any given time. The Senior WAUSAU executive for all engagements both under their control and through escalation. Also mentored and led Project Managers and Sr. Project Managers on all sized projects as required. Responsible for the alignment of resources across WAUSAU and the customer to achieve the agreed upon project/program milestones. Interacted with Program Managers, Senior Project Managers and executives of WAUSAU and the customer to communicate project status, manage and resolve project related issues, and maintain the agreed upon project budget, schedules and milestones for all projects underway for given customer. Additional responsibilities included oversight and enhancement of business processes, forecasting and resource allocation. Show less

  • Director of Professional Services

    Apr 2013 - Aug 2014

  • Project Management Practice Manager

    Apr 2011 - Apr 2013

  • Project Director - Professional Services Organization

    Jul 2010 - Apr 2011
• 

  Northwestern Mutual

  Aug 2014 - now

  Lead the Contact Center strategy work needed to deliver on our Omni-Channel, Client and Employee needs and cross value stream initiatives.Prior experience leading the Speech Analytics Program. Responsible for developing and leading functional strategic reporting efforts through the execution of a comprehensive and integrated approach that facilitates metric formulation, report design, data architecture, and data driven decision making through dialogue and partnership with functional leaders.

  • Sr. Director of Engineering - Contact Center Experience Solutions

    Oct 2022 - now

  • Assistant Director - Contact Center Transformation

    Jun 2018 - Oct 2022

  • Assistant Director - Client and Digital Experience Strategic Reporting

    Aug 2014 - May 2018
• 

  Peace Lutheran Church and School

  Jul 2015 - Jul 2020

  Chairman Of The Board

  Chairman of the congregation of 1900 members, staff of 17-20, a Coordinating Council of 11 elected leaders and a $1.8M operating budget. Reduced the annual operating deficit of $127,000 to $27,000 in a two year period while adding a staff member. After the 5th year the operating budget was in the black by $64,000 and we continued to add staff and services to meet the demands.