Quinn Hackert

Experience

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  University of Iowa Surplus

  May 2012 - Aug 2015

  Student Staff Supervisor

  Trained and supervised new staff Coordinated daily and weekly schedule to maximize route efficiency and worker productivityEnsured safe transport and delivery of university propertyProvided exceptional customer service for bimonthly public sales

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  University of Iowa Campus Recreation

  May 2015 - Aug 2015

  Group Exercise Cycling Instructor

  Instructed indoor cycling classes ranging from 5-15 clients for a diverse group of students, staff, and community members with varying fitness levelsDesigned and implemented weekly exercise program to provide a fun and challenging environment

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  University of Colorado Health

  Sept 2015 - Dec 2016

  Retail Concierge/Personal Trainer/Fitness Specialist

  Operate POS system for membership sales, facilitate tours, and provide customer service at the front deskTrain clients with a specialization in weight loss, strength training, and endurance trainingTeach group exercise classes such as body circuit, strength, cycle, and water aerobics Perform fitness assessments and exercise prescriptions for new members and 6 month progression evaluations for existing membersDevelop and implement exercise programs for specialized populations such as supervised therapeutic exercise, senior strength and balance, and disease prevention Show less

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  American Cancer Society

  Jan 2017 - Nov 2020

  • Manages Hope Lodge staff and volunteers to deliver programs and services to meet the needs of Hope Lodge guests and caregivers. • Serves as primary point person for all guest issues, including admittance, adherence to policies, and problem solving. • Oversees implementation of in-service programs and patient referral processes to establish a consistent and positive position for the Hope Lodge within the community.• Establishes and manages relationships with healthcare workers and referral sources including conducting health care worker orientations.• Serves as the primary spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities.• Provides tours for civic, community and health care groups.• Ensures timely reporting on monthly, quarterly and annual tracking reports.• Responsible for identifying development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge and assists with solicitation when appropriate. • Manages Hope Lodge staff and volunteers to ensure objectives are fully met.• Ensures all patient data is entered into Hope Lodge Management System, Salesforce, etc. • Works closely with Corporate Real Estate and Facilities Management staff to comply with all policies and procedures and to manage the maintenance of the Lodge, including but not limited to maintaining proper amounts of supplies and managing the overall cleanliness and safety of the Lodge. • Performs any necessary responsibility in the absence of staff or volunteers.• Ensures Hope Lodge is covered 365 days a year, including observed holidays.• Assumes staff/volunteer partnership responsibilities related to the Hope Lodge.• Oversees recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery. Show less Manage volunteer program including recruiting, scheduling, training, supervising, and retention of individual and group volunteers.Schedule and maintain guest occupancy through healthcare referral process.Provide tours to guests, healthcare partners, and community supporters.Assist with management, scheduling, and training of lodge employees.Promote community awareness through speaking arrangements, event planning, and program development.Deliver superior service to guests for hospitality needs during their cancer treatment.Refer guests to ACS programs for emotional, financial, and transportation needs. Show less

  • Hope Lodge Manager

    Aug 2019 - Nov 2020

  • Hope Lodge Assistant Manager

    Jan 2017 - Aug 2019
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  Ronald McDonald House Charities of Eastern Iowa & Western Illinois

  Nov 2020 - Nov 2021

  Director Of Operations
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  Keystone Place at Forevergreen

  Nov 2021 - now

  Executive Director