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Abu Nazar

Abu Nazar

Senior Network Support Engineer

Followers of Abu Nazar588 followers
location of Abu NazarDoha, Qatar

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  • Timeline

  • About me

    Team Manager ( Business Operations, Service Delivery and Assurance) at Ooredoo Qatar

  • Education

    • Institution of Electronics and Telecommunication Engineer

      2007 - 2011
      Bachelor's Degree Electronics and Telecommunications 6.2

      Activities and Societies: Project:Adaptive Light system for automobiles. Seminar:Challenges in the Migration to 4G Mobile System Completed Engineer in Major subject like Electronics,Telecommunications,Signal systems,Electro magnetic radiation etc

    • Jyoti Niketan school

      1996 - 2007
      High School Mathematics and Computer Science B

      Activities and Societies: Football team, Singing group. Completed 12th standard with major subjects Mathematics,Physics,Chemistry,Computer Science.

  • Experience

    • Tata Tele Business Services

      Nov 2011 - Oct 2013
      Senior Network Support Engineer

      Fault management,Enterprise Operations, troubleshooting on MPLS Network and Access media including proocol like OSPF,EIGRP,RIP etc.Troubleshooting on transmission NMS(Alcatel & ECI) and Managing Unlicense/License band radio.(LOOP,PontRed,ECI)Clients handled Jubilant Foodworks, TCS, Karvy stock broking, Leading edge, Thomas cook, Etisalat, Bharti Airtel, Tulip telecom, TCL, Hughes India, Rockman Industries, Care hospitals, AT&T, Bosch India etc.

    • BT Group

      Nov 2013 - Sept 2015
      Senior Customer Service Advisor

      Incident Management & Fault management for Client Nestle/Nespresso and Worley Parsons Globally.Exposure to various LAN/WAN technology MPLS,Frame Relay,ATM,Riverbed,IPSec,DMVPN,Wireless controller and access points.

    • Ooredoo Qatar

      Sept 2015 - now

      Managing 24/7 NOC on various Ooredoo product in B2B and B2C ,Owner of ITIL Business Process, Internal Audit Owner , Business continuity plan specialist , Leading new product transition to operations. Implementation and Design of ITSM Infrastructure within Ooredoo( Service Manager , Asset Manager , uCMDB , Customer Service Portal ) Implemenataion and Design of Customer Service management Infrastructure in Ooredoo.(NNMi , Operations Bridge, BVD ,Reporter , Sitescope , Network Automation , Operations Analytics ,Aruba Airwave ) Implementation and Design of Global Network Infrastructure for Ministry of Foreign Affairs Qatar desgnated as Senior Project Engineer.

      • Service Manager

        Sept 2015 - now

      • Service Manager ( Business Operations, Service Delivery and Assurance)

        Jan 2019 - Apr 2023

      • Project Manager

        Nov 2017 - Dec 2018

      • Project Manager

        Sept 2016 - Oct 2017

      • Lead Project Engineer

        Sept 2015 - Aug 2016

  • Licenses & Certifications

    • Amazon Web Services Solutions Architect Associate

      Amazon Web Services (AWS)
      Oct 2018

    • CCNP ROUTING AND SWITCHING

      Cisco
      Sept 2013

    • Riverbed Certified Solutions Associate

      Riverbed Technology
      Sept 2017

    • Certified Meraki Networking Associate

      Cisco Meraki
      Apr 2018

    • ITIL-F V3

      EXIN
      Dec 2015

    • CCNA

      Cisco
      Sept 2013

  • Honors & Awards

    • Awarded to Abu Nazar
      Ooredoo Best Employee Director,Benedikt de Wulf April 1, 2019
    • Awarded to Abu Nazar
      BT Best Employee Daniel Junge Vice President Service Assurance Jun 2015 Awarded best employee award for outstanding performance in transitioning ,Operation management and excellent technical support for client WorleyParsons on behalf of BT Global Services.
    • Awarded to Abu Nazar
      BT Best Employee Daniel Junge Vice President Service Assurance Jan 2014 Awarded best employee award for outstanding performance in Transitioning ,Operations Management and excellent technical support for client Nestle/ Nespresso on behalf of BT Global Services.