Kushineni Niranjan Rao

Experience

• 

  Cognizant

  Feb 2021 - now

  Troubleshooting performed on several issues on mobile devices such as email, contacts &calendar syncing, app related issues, Wi-Fi, VPN, , Cisco Jabber, Cisco WebEx,Citrix Receiver and so forth.Daily activities include ticket monitoring using BMC Remedy tool & ServiceNow tool, adhering to customer SLAand providing consistent support to customers by working on multiple technologies such asMobileIron, Outlook Mobile Access, Office365.Alert monitoring and escalating to various teams in case of critical service downtime.Comprehensive testing of multiple mobile devices using test plans and documenting results.Performing bulk activation of mobile devices, wiping and disabling of devices in a timelymanner when accounts are disabled or when employees leave the company.Deploying apps via MobileIron following the app governance model. Managing and enablingusers for specific corporate apps on mobile device using MobileIron.L1 & L2 support provided to clients in a 24X7 manner. Show less

  • Technical Lead

    Apr 2023 - now

  • Senior System Executive

    Feb 2021 - May 2023