Thomas Earnshaw

Thomas Earnshaw

Customer Services Co-Worker

Followers of Thomas Earnshaw152 followers
location of Thomas EarnshawWest Yorkshire, England, United Kingdom

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  • Timeline

  • About me

    Systems & Development Engineer at Outwood Grange Academies Trust

  • Education

    • IKEA Leeds

      -
    • Whitcliffe Mount, Cleckheaton

      1996 - 2001
  • Experience

    • IKEA Group

      Aug 1999 - Apr 2003
      Customer Services Co-Worker
    • IKEA Group

      Sept 2003 - Jul 2011

      Following a restructure of the IT team in the UK I was promoted to IT Coordinator for the south of England managing two technicians and relocating to London from West Yorkshire. Accounting for over half a billion pounds of sales a year, the four stores of London, Southampton and Milton Keynes provide a challenging landscape in todays IT environment. Overseeing a team of technicians and reporting to the UK IT Deputy manager, it is my responsibility to ensure that day to day IT needs and requirements are looked after and that major UK and global projects are completed on time and on budget. From dealing with customers and coworkers on the shop floor to liaising with openVMS specialists in Shanghai; every day is different and a flexible approach is needed. Show less

      • IKEA UK & IE IT Coordinator

        Sept 2009 - Jul 2011
      • RITSU National Technician

        Jan 2009 - Aug 2009
      • RITSU Regional Technician

        May 2008 - Jan 2009
      • Expansion Specialist

        Sept 2003 - Apr 2008
    • Direct Data Systems

      Jul 2011 - Mar 2012
      Computer Engineer

      Based at Halifax with travel around the North of England; After moving back to the North of England, I have been working within a small team at Direct Data Systems in Halifax. This has broaden my experience from that of a very corporate environment to that of a small/medium business and all that is different. I have learnt many new skills and the knowledge to successfully diagnose and solve issues and repair a multitude of devices. I have also taken on more of a role in first line support both on the phone and email solving the majority of cases without follow up work or site visits. Direct Data Systems (DDS) have clients from such areas as car dealerships, schools and legal areas and therefore a mixed user base. Show less

    • Outwood Academy Hemsworth

      May 2012 - Aug 2018
      IT Deputy Network Manager

      So, what is a typical day in the life of a network manager working in a school environment? NO SUCH THING.Running enterprise class systems with 24/7 uptime on a shoestring budget.

    • Outwood Grange Academies Trust

      Sept 2018 - now
      Systems & Development Engineer
  • Licenses & Certifications