Thomas Earnshaw

Experience

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  IKEA Group

  Aug 1999 - Apr 2003

  Customer Services Co-Worker
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  IKEA Group

  Sept 2003 - Jul 2011

  Following a restructure of the IT team in the UK I was promoted to IT Coordinator for the south of England managing two technicians and relocating to London from West Yorkshire. Accounting for over half a billion pounds of sales a year, the four stores of London, Southampton and Milton Keynes provide a challenging landscape in todays IT environment. Overseeing a team of technicians and reporting to the UK IT Deputy manager, it is my responsibility to ensure that day to day IT needs and requirements are looked after and that major UK and global projects are completed on time and on budget. From dealing with customers and coworkers on the shop floor to liaising with openVMS specialists in Shanghai; every day is different and a flexible approach is needed. Show less

  • IKEA UK & IE IT Coordinator

    Sept 2009 - Jul 2011

  • RITSU National Technician

    Jan 2009 - Aug 2009

  • RITSU Regional Technician

    May 2008 - Jan 2009

  • Expansion Specialist

    Sept 2003 - Apr 2008
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  Direct Data Systems

  Jul 2011 - Mar 2012

  Computer Engineer

  Based at Halifax with travel around the North of England; After moving back to the North of England, I have been working within a small team at Direct Data Systems in Halifax. This has broaden my experience from that of a very corporate environment to that of a small/medium business and all that is different. I have learnt many new skills and the knowledge to successfully diagnose and solve issues and repair a multitude of devices. I have also taken on more of a role in first line support both on the phone and email solving the majority of cases without follow up work or site visits. Direct Data Systems (DDS) have clients from such areas as car dealerships, schools and legal areas and therefore a mixed user base. Show less

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  Outwood Academy Hemsworth

  May 2012 - Aug 2018

  IT Deputy Network Manager

  So, what is a typical day in the life of a network manager working in a school environment? NO SUCH THING.Running enterprise class systems with 24/7 uptime on a shoestring budget.

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  Outwood Grange Academies Trust

  Sept 2018 - now

  Systems & Development Engineer