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Bob East

Bob East

Followers of Bob East377 followers
location of Bob EastHorsham, Pennsylvania, United States

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  • Timeline

  • About me

    Director of Special Projects and Logistics

  • Education

    • Sullivan University

      2005 - 2008
      Master of Business Administration (MBA) Business Administration and Management, General

    • University of Louisville

      1984 - 1987
      Bachelor of Science (BS) Biochemistry

  • Experience

    • Quest Diagnostics

      Sept 1995 - Apr 2006

      Managed call center, operational problem resolution, and billing problem resolution areas; provided sales support; managed client retention and satisfaction programs; provided Six Sigma project management support Managed rapid response laboratory department, including toxicology, hematology, coagulation, chemistry, and urinalysis areas

      • Client Solutions Manager

        Nov 2000 - Apr 2006

      • Technical Team Leader

        Sept 1995 - Nov 2000

    • Quest Diagnostics

      Aug 2006 - Apr 2008
      Project Manager

      Managed migration of clients from three different LIS / Billing Systems into integrated business unit in Cincinnati Ohio

    • Guidepoint Global

      Apr 2008 - Jul 2009
      Healthcare Consultant

      Provided guidance for equity and investment professionals researching market trends in healthcare

    • Predictive BioSciences

      Feb 2011 - Dec 2012
      Client Services Director

      Manage customer support departments. Provide sales and marketing support. Manage product launch projects. Track volume, client satisfaction and retention, and overall productivity.

    • DRUGSCAN

      Jul 2013 - now

      Manage accessioning department that processes toxicology, clinical diagnostic, forensic, workplace, and molecular specimens with 24 hour coverage each day. Also manage national and private couriers relationships. Manage customer service, sales support, logistics, and field operations (specimen collections and phlebotomy). Support Senior Management and Sales Team with projects designed to improve profitability, customer satisfaction and retention, and operational productivity and efficiency. Manage customer service and sales support areas. Perform data analysis and project management for operations and sales team as needed.

      • Director of Special Projects and Logistics

        Mar 2023 - now

      • Director of Specimen Management and Logistics

        Feb 2022 - Apr 2023

      • Director of Customer Service and Field Operations

        May 2015 - Feb 2022

      • Customer Service Manager

        Jul 2013 - May 2015

  • Licenses & Certifications

    • Certified Six Sigma Green Belt

      QSA

  • Volunteer Experience

    • Business Analyst

      Issued by CASA of the Heartland on Dec 2008
      CASA of the HeartlandAssociated with Bob East

    • Treasurer

      Issued by Christ Episcopal Church on Jan 2013
      Christ Episcopal ChurchAssociated with Bob East