Frank Anselmo, PMP

Experience

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  CompuSystems

  Jan 1998 - Jan 2008

  My time as a Programmer served as a foundation for the technical management career I have since established. In this role, I was building e-commerce websites from scratch which required me to be an expert in both front-end technologies and back-end server code. I had a track record for producing impactful results and was oftentimes chosen to serve as the Lead Web Programmer for various high-profile clients such as the PGA. In this role, I was responsible for the programming and maintenance of trade show industry databases. I performed the importing, cleaning, transforming, validating and modeling of data with the purpose of understanding or making conclusions from data for decision making purposes per client specifications and business rules. This was one of my beginning roles in the industry. I provided field service in that I setup local area networks, trained application users, and supervised other Field Technicians.

  • Web Programmer

    Jan 2003 - Jan 2008

  • Database Analyst

    Jan 2000 - Jan 2003

  • Field Technician

    Jan 1998 - Jan 2000
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  IExplore

  Jan 2008 - Jan 2009

  Java Developer

  This was a very hands on role during which I took on software and web development projects for a travel website. With this, I oversaw all stages of the design and development of java-based application systems. This entailed consulting with management, vendors, and third parties to ensure that the website and various components operated at peak efficiency. My key achievements in this role included: • Being named employee of the month 3 times in less than 2 years. • Improving the company’s SEO ranking by coordinating web service integration with Fodor’s Travel Guide.• Developing a booking platform from scratch with encrypted data and payment processing.• Creating a subsection of the website for a new sponsor, Hertz Rental, within 2 weeks.• Serving as an Architect and Developer of a fully integrated customer management system, which better tracked customer data for analysis. Show less

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  CompuSystems

  Jan 2009 - Oct 2018

  CompuSystems is in the trade show business with attention to managing IT logistics for trade shows. In this role, I oversee 8 direct reports and 115 indirect reports with accountability for the delivery of successful IT projects. My role in this is to not only manage the technical creation and implementation process but also to manage the relationship with the client to ensure account success. With this in mind, much of my attention is spent managing projects, which includes delivery of 600+ websites and over 180 trade show registration programs annually. By engaging with a client-centric focus, I spur constant project improvements. A few of my operational achievements include: • Overseeing a $5.6M annual labor budget for the registration project manager, web development, business analyst, and quality assurance departments. • Saving $335K annually by restructuring employee outsourcing procedures. • Customizing and implementing project management software, bringing higher visibility to service requests and improving project delivery times by 7%. Some of my key projects and initiatives include: • Creating a Client Success Program which improved client retention through new onboarding protocols, management visibility, and satisfaction surveys. • Automating Service Level Agreements (SLA’s) and developing project reports via established baselines by implementing new project management software. Show less Before being promoted to VP of Professional Services, I held a Senior Director position overseeing the Programming division. This included overseeing 54 Database Analysts, Web Programmers, and Supervisors within the website and database departments. My role in particular required me to maintain control over trade show registration processes, approving deliverables, maintaining timelines, and serving as the main point of contact with the client. While the main objective within this role was to drive successful projects to completion, there were also many operations, finance, and human resources functionalities I performed. I was charged with directing all hiring and training activities, implementing best practice standards, and analyzing productivity metrics to increase productivity. A few of my operational achievements included:• Saving $150K on reoccurring annual basis by reorganizing offshore labor. • Streamlining activity across 2 departments, saving the company approximately $50K. Some of my key projects and initiatives included: • Creating continuing education courses for Managers, which improved communication, leadership and decision-making. • Increasing output 30% and labor 5% through effective hiring and mentoring initiatives. Show less This was my first leadership role and I learned a great deal regarding best practices with regard to effective leadership practices, efficiently managing projects, accurately tracking financial data, and collaborating with C-level management. Due to having experience in the roles that I came to oversee, I had insight into the daily responsibilities of my employees and was able to better direct the activity of the web programming department. I took lessons learned during this period into my more recent management positions. A few of my operational achievements included:• Improving labor costs 9% by revamping department structure to provide better training and support to Programmers. • Creating standardized testing for applicants, resulting in better quality of new hires. • Designing templates for Web Programmers, thus decreasing product development time and increasing efficiency.Some of my key projects and initiatives included: • Developing coursework to teach programmers new technologies and code libraries. • Collaborating with Robert Half Technology to hire IT Consultants for special projects. Show less

  • Vice President, Professional Services

    Jan 2016 - Oct 2018

  • Senior Director, Programming

    Jan 2011 - Jan 2016

  • Director of Web Programming

    Jan 2009 - Jan 2011
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  MentorMate

  Nov 2018 - now

  Leveraging a background as a developer to inspire and manage diverse teams, I continue to drive project and program success beyond expectations. Renowned for cultivating collaboration among team members, elevating their contributions, and defining cohesive product strategies to meet strategic goals., I employ this approach at a department level. I utilize my global experience in Asia, Europe, South America, and North America to drive operational excellence across the company.My main goal in this position was to mature the role of Project Management at MentorMate through consistent results and repeatable processes. By ensuring the standardization of project deliverables, the department A few of my accomplishments are:• Established a culture of transparency and inclusivity through department-level meetings, monthly newsletters, and smaller squad-level gatherings.• Implemented standardized project management procedures and reporting systems to ensure consistent client satisfaction and operational excellence. Show less In this capacity, I fulfilled roles as a Project Manager, Scrum Master, and Account Manager, adapting to the specific requirements of each company or client. Collaborating closely with delivery teams primarily located in Europe, my primary aim was to ensure the delivery of high-quality products while simultaneously fostering the growth and development of team members.A couple of my achievements include:• Pioneered the utilization of the LeSS framework and chartered scaling scrum across the company.• Led the management and development of an acquired entrepreneurial venture, scaling the team size by 1000% Show less

  • Director Healthcare Americas, Director Project Management & Business Analyst Americas

    Sept 2024 - now

  • Global Director Project Management

    Nov 2022 - Sept 2024

  • Project Management Lead

    Feb 2022 - Nov 2022

  • Sr IT Project Manager

    Nov 2018 - Feb 2022