Mohamed Ashraf

Experience

• 

  Faisal Islamic Bank (FIB)

  Aug 2022 - Aug 2022

  Risk Management Intern

  • Conducted financial evaluations of credit operations to evaluate potential risks and spot improvement possibilities.• Thoroughly evaluated and confirmed that documented credit rules are being followed to meet international standards.• Understood of customer inquiry procedures, which helped the response and resolution process run more smoothly.• Helped the manager present reports on operational and financial risk to the administration to support decision-making.

• 

  Etisalat UAE

  Aug 2023 - Oct 2023

  Collection Advisor

  - Collected bad debts for the company.- Operated collecting process using Customer Interaction Management System (CIM).- Used negotiation skills for payment agreement deals- Used Oracle Knowledge InfoCenter (OKM) for customer inquiries.

• 

  CIB Egypt

  Oct 2023 - now

  Personal Banker

  • Assisting customers in understanding Banking Services and Products to ensure customer satisfaction.• Evaluating & Developing customized Loans, Credit Cards, CDs, TDs, and other general requests over CRM.• Monitoring and researching economic and market trends to Support sales and marketing initiatives.• Analyzing client financial data & Enhanced Portfolio Management.• Amending Customer Data using Temenos T24 Operational System.• Following all relevant department policies, processes, Standard Operating Procedures (SOP), and instructions so that work is carried out in a controlled and consistent manner.• Implementing daily operations assigned for Branch to ensure compliance with the established standards and procedures.• Ensuring Compliance with all relevant Central Bank of Egypt (CBE) regulations, Banking Laws, SAS, AML Regulations andinternal CIB policies and code of conduct to maintain CIB’s sound legal position and mitigate any potential risks.• Implement the daily operations assigned for the Branch to ensure compliance with the established standards and procedures.• Comply with all relevant CBE regulations, banking laws, AML regulations and policies and code of conduct in order to maintain legal position and mitigate potential risksAchievements• Winner of May 2024 Unsecured Loans Contest Across Bank (Achieved 101%)• Overachieved in Half year in Bancassurance Product – AXA (Achieved 120%) Show less