Rachel Martino

Experience

• 

  Miranda Technologies

  Jan 2000 - Jan 2006

  Operations Manager

  Hub of all customer services functions, accountable for front/back office processes across UK & French sites. Fast paced, international firm servicing the broadcast industry with niche, high-end products. Included a significant amount of project work across customer support, sales, development and logistics.

• 

  PDI Ninth House

  Jan 2006 - Jan 2010

  Operations Manager

  Pivotal, hands-on leader connecting consulting, elite client services and sales teams for this fast-paced consulting firm. Responsibility for HR, Facilities, IT, supply chain management, operations strategy for the office and a team of 7.

• 

  Medical Research Council

  Jan 2010 - Jan 2013

  Unit Manager - Clinical Trials Unit

  Collaborative leader of operations, with a team of 4. Responsibility for Finance, HR, supply chain management, standard operating procedures and risk management.• Built strategic partnerships across the regional group, which resulted in optimized process design, streamlined resourcing and recovery of £1M of grant underspend• Collaborated with a legal specialist to develop a set of new robust contract templates, significantly improved accuracy and processing speed of all negotiations• Introduced & implemented new induction program for all staff, significantly boosting moral, process compliance and creative collaboration across teams Show less

• 

  University College London

  Jan 2013 - Jan 2019

  Unit Manager - MRC CTU

  Senior leader with a team of 14. Responsibility for IT, HR, Finance, Contracts, Facilities and Health & Safety service delivery for 200+ staff.• Budget management in excess £4M, including planning, analysis & forecasting• Successfully led Business Continuity Plan during an unplanned incident, over multiple days• Developed and implemented change management program for business transfer of entire business unit, including all staff and portfolio of work, to a different legal entity, within 5 months• Designed team KPIs to drive collaborative efficiencies, team-sustained training manual and critically aligned team resource plan with scientific strategy of the wider group, ensuring a high performing team amidst staff changes Show less

• 

  Honor

  Jan 2020 - now

  Senior leader with a team of 14. Responsibility for $11M annual revenue of home care for older adults, across 3 markets and 7 partner businesses. Strategic collaboration with cross-functional partner teams including Growth, Engineering, Legal and HR.• Fostered strategic relationships with key agency partners to support overall growth, as well as increased safety measures for our clients and caregivers, during the pandemic• Delivered $1.6M growth in under 2 months for 1 particular partner, despite a spike in COVID cases • Successfully led crisis response and monitoring for 3 large wildfires, ensuring client and caregiver safety• Led caregiver welcome initiative, delivering a new improved welcome video in under 3 weeks• Created a positive team culture, through active coaching and consistent structure, which raised morale significantly Show less

  • Senior Manager - Operations, Continuous Improvement

    Dec 2021 - now

  • Senior Manager - Special Projects

    May 2021 - Dec 2021

  • Regional General Manager

    Jan 2020 - May 2021