Daniel Pulliam

Experience

• 

  Indiana University Bloomington

  Jan 2005 - Sept 2018

  • Worked without direct supervision or support, establishing priorities and timelines for EITS services• Designed and implemented a schema for all EITS systems, servers, groups and services• Streamlined server deployment, ensuring adherence to security policy and best practices using targeted GPOs and security templates• Reduced technical overhead by retiring old servers and migrating the roles to virtualized servers while implementing new technologies to improve performance and achieve six sigma stability• Acted as Security lead, investigating security incidents and establishing best practices.• Acted as Technical lead, chairing meetings and addressing technological needs and concerns while creating tools and workflows to improve user support. Show less • Provided expert technical support services, consulting and system analysis to over 1000 employees• Developed and maintained documentation and processes to unify and standardize workflows• Lead projects to improve security practices by encrypting all computing devices using Bitlocker• Reduced Time to Resolution for all points of contact while ensuring the highest level of support• Advised on security and policy concerns pursuant to university information policy• Represented the university and its employees while working with vendors to facilitate expeditious ordering, repairs and incident resolution. Show less • Revised IU DMCA procedures, lowering the recidivism for copyright infringements university wide.• Updated and maintained the Protect.iu.edu file sharing webpage.• Actively worked with the Dean of Students, Legal Counsel and Student Ethics to streamline copyright violation processing.• Acted as the primary point of contact for all university copyright requests.• Acted as the primary point of contact for all DMCA violations, speaking with students, faculty, staff and parents.• Gathered and processed logs for all central IU services to investigate phishing, spamming, account compromises and other threats.• Established and maintained whitelists to reduce false-positives for high-mailers, geographically inconsistent authentications and compromise reports.• Worked with campus and local police to aid in locating and recovering stolen devices.• Worked with students, staff and faculty to establish and implement secure computing practices. Show less • Maintained detailed knowledge of network systems software and hardware.• Ensured operational availability of all 8 IU networks and related systems.• Provided high-level network monitoring, problem analysis, tracking, resolution, preventive maintenance and modifications with strong emphasis on customer service.• Maintained ticketing database and monitored daily network activity.• Programmed network routers and WAPs to setup and maintain network VLANs.• Maintained procedural and training documentation.• Participated in evaluation and testing of new and emerging tools to enhance network operability. • Acted as the primary point of contact for all IU network hardware and circuit vendors.• Worked closely with the University Information Security Office, University Information Policy Office, Local Support Provider Services, Executive IT Services, Mission Critical, Building Services and several key campus groups to maintain maintenance schedules and ensure network operations. Show less • Provided comprehensive end user support for all IU systems, staff, faculty and students.• Supervised and trained over 40 hourly consultants in 3 locations.• Provided daily technical and professional leadership for hourly consulting staff.• Carried out daily operations to maintain departmental functions.• Developed documentation and guidelines for support center procedures.• Led projects to create unattended OS and application installers.• Created and updated technical documents and workflows for the IU Knowledge Base and internal use.• Worked with system engineers to monitor and maintain system uptime.• Expertise in Windows, Macintosh, Unix computer environments and all associated software, peripherals, and hardware including networking, instillation deployments and configuration. Show less

  • Senior Server and Systems Administrator

    Jul 2014 - Sept 2018

  • Executive User Support Specialist

    Mar 2013 - Jul 2014

  • Digital Copyright Compliance Coordinator and Incident Handler

    Jan 2011 - Mar 2013

  • Global Research Network Operations Center Technician

    Jan 2010 - Jan 2011

  • Support Center Supervisor

    Jan 2005 - Jan 2010
• 

  Indiana University - Information Security Office

  Sept 2018 - Jan 2023

  Lead Security Analyst
• 

  University of Notre Dame

  Jan 2023 - now

  Senior Information Security Analyst