Mervin Rijo

Experience

• 

  Almacen Crito Viene

  Jan 2006 - Aug 2008

  Cost Department

  Pricing supervisor and inventory manager

• 

  Stewart, A Xerox Business Solutions Company

  Sept 2013 - now

  Provide subject matter expertise in usage, implementation and configuration of XPSAS technologies.Consult with users, support resources, and management to assess and resolve support issues.Provide support to the implementation/deployment teams during account implementations.Provide support to the account teams/field resources in steady state operations.Provide support to customer end users and customer support IT operations.Implement system configuration changes as requested in accordance with change control process.Review log files and/or use monitoring tools to analyze system performance. Show less • Maintain and repair copiers at various customer locations• Troubleshoot/diagnose digital copier problems in a connected environment• Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed• Install all manufacturer-mandated equipment modifications and updates on assigned equipment• Process required paperwork associated with service of equipment• Maintain and manage own parts inventory• Perform related duties as required Show less

  • IT Analyst

    Mar 2019 - now

  • Onsite Service Engineer

    Sept 2013 - now