Anna Gaglio

Experience

• 

  Studio Commercialista

  Jun 1997 - Sept 1997

  Stageur

  Assistant in the drawing up of the yearly report for the Lawyers' Court of Messina (Messina, 1996).

• 

  Serconsult China Srl (a trading company)

  Feb 1998 - May 1998

  Export manager trainee

  . My responsibility was: administrative works, arranging trade fairs and logistics for international shipments for Asia, working with clients and solving problems that arose, and to maintain contact with Chinese branch (Treviso; Assistant administration and booking office for S.N.A., a Tourist transportation company

• 

  Orange Business Services

  Apr 1999 - Jul 2013

  My principal responsibilities were to manage third party equipment and service ordering and associated delivery schedules all over the world, carry out tasks focused on achieving customer deadlines, take accountability for small project performance, work with project managers to establish and maintain scope control processes on large projects, define and control delivery schedules to meet customer targets, reporting delivery schedule tracking to customer and internal stakeholders, has key relationships with the following: a) Internal: Technical, commercial, legal departments, other Team members; b) External: Customer project stakeholders, equipment suppliers and other Vendors Show less Old Equant Integration Services (the global telecommunications operator that delivers end-to-end managed solutions world-wide to multinational companies), my principal responsibilities were to act as a central source of knowledge for the sales force and internal legal and finance department for contract’s administration, and as a central point of contact for international customer and the company operations, in order to ensure the satisfaction of customer’s needs, administration of contract database and maintenance of records to keep under control contractual compliance by supplier and customer, to check SLA and customer’s profitability.Started with “Jubilee” project in 1999/2000 (outsourcing with SITA, IBM, Telecom Italia Sparkle/Saritel) to implement desktop services for Vatican Embassies all over the world. Show less

  • Program Management Office Coordinator

    Nov 2010 - Jul 2013

  • Project Manager, PMP®

    Dec 2007 - Oct 2010

  • Project Coordinator

    Jun 2003 - Dec 2007

  • Contract Administrator

    Apr 1999 - May 2003
• 

  Orange Business Services

  Jan 2014 - now

  IS Europe mission is to increase the Integration Services business. Program Management will support to achieve this mission. Main activities will be: - establishing the program infrastructure, communication and governance (meetings/workshops and reporting), managing the various stakeholders, and business needs through 'ad hoc' projects- Interlock with the Quote To Bill 'continuous improvement' projects - Interlock with the other Regions (APA, LAM/NAM) and the Global IS CoE- support sales on renewal process with main vendors Show less

  • Build Manager Southern Europe

    Jan 2020 - now

  • Program Manager IS Europe

    Jan 2014 - Jan 2020