ONUR YILDIZ

Experience

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  Friterm

  Jan 2008 - Jan 2011

  Project Specialist

  *Preparing technical drawings in Autocad, Cad- Cam software also in 3D,*Deciding the design of the parts relating to the product and the process (in relation to the methods tools/plastics/assembly),*Making possible modifications of design for the costumer standards/norms/needs (in agreement with the Project Leader),*Ensuring diffusion of the plans or documents relating to the project,*Preparing reports for analyzing projects.

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  Friterm

  Aug 2011 - Oct 2013

  Export Sales Assistant

  *Managing order process & shipment follow up in IFS,*Handling specific inquiries,*Supporting the department in all processes,*Handling and resolving customer complaints troubleshoot problems and providing information,*Preparing reports for analyzing customer service.

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  Danfoss

  Oct 2014 - Dec 2016

  Customer Service Specialist

  *Following up customer orders/ stocks/deliveries in SAP and CRM,*Being responsible to communicate and coordinate with internal departments and making arrangements for the customers to get their product in a timely manner,*Preparing related stock, order, finance reports, *Providing and supporting customers about their credit and financial situation, *Identifying and escalating priority issues in order to take necessary actions.,*Handling and resolving customer's complaints.

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  Hilti Turkey

  Jan 2017 - Oct 2019

  On!Track Customer Support & Back Office

  Responsible from all pre-sales and after-sales support from Hilti's asset management program "On!Track". *Receiving and entering customer purchase orders, creating contracts into the Business System (SAP),*Supporting to the sales team,*Calling and visiting customers periodically to ensure customer satisfaction,*Obtaining required supporting documents for sales order/contract,*Ensuring that the data entered meets the requirements of the customer’s purchase order/contract,*Auditing the data which has been entered in the Business System (SAP) for accuracy using all information/reference documentation for the customer’s purchase order,*Communicating and resolving customer purchase order discrepancies with the sales team,*Providing order status and order history information upon request,*Maintaining scheduled ship dates, keeping them current and follow up with appropriate departments,*Receiving and logging customer complaint issues and coordinate problem resolution with appropriate colleagues,*Investigating and resolving customer billing disputes,*Reviewing and updating various sales and marketing reports,*Supporting for all key points to business development. Show less

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  Balluff Turkey Otomasyon Ticaret Limited Şirketi

  Oct 2019 - now

  Inside Sales Specialist

  *Receive and process all general sales enquires from Customers and sales Engineers*Enable tracking and provide reports of all sales enquiries detailing the source of the enquiries , all necessary actions to be taken*Respond to literature requests, if necessary liasing with either the Technical Sales Support Engineer or sales Engineers.*Provide an accurate and efficient sales administration service , using Microsoft Office and SAP, for the production of a variety of documents , encluding memos, letters, reports and technical material.*Assist in marketing campaigns, including the production of mailmerged documents and dispatch.*Liase with other group offices regarding marketing materials*Act as Communication Delegate for information received from Head Office. Ensuring the information is disseminated as appropriate and the Corporate Image Guidelines are followed*Update and keep database of all On-line directories*Provide support for the registration of exhibitions and seminars, liase with the marketing department at Head Quarter for new exhibition material if necessary.*Maintenance of the library of sales literature and technical information.*Maintain an effective filing system for customer and sales record , using SAP or other CRM*Deal with routine administrative tasks .*Assist and work with the local team on all aspects of customer order processing & stock management Show less