James Kaspert

Experience

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  Health Net

  Jan 1996 - Jan 1999

  Desktop Technician

  First and second level support for 300+ users. Created update process for Windows 3.11 and Windows NT 3.51. Supported end user application and connectivity..

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  Spectrolab

  Jan 1999 - Jan 2006

  Management Service Specialist

  Created and managed Web servers. Developed CRM ticketing system (Track-it). Administered user accounts and email accounts. Tested and deployed desktop applications and updates. Third level desktop and executive support for 500+ users. Administered SQL server to support web business needs. Created and maintain printer servers.

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  Move, Inc

  Apr 2006 - Feb 2007

  Desktop Support Specialist

  Created, managed and developed SMS primary and secondary sites. Configured SMS, SQL, VMServer for production and testing. Created and distributed software patches and upgrades. Provide backup to telecom in patching PBX phones. Third level desktop support for 300+ users. Migrated complete remote offices to business standard with 0% downtime. Created Microsoft Office curriculum for MS Access and Outlook. Trained end-users in Microsoft applications. Supported trade show for network connectivity. Maintained virus updates to desktop. Show less

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  AOL

  Mar 2007 - Mar 2014

  Technical Support Engineer

  Supported PC and Mac environments for 200+ users over Southern California. Supported Asset Management Inventory Control system. Telephone support of Avaya, Block punchdown and MPOE for all SoCal properties. Network support including DNS resolution issue, hardware loop detection and repair. First to third level support. Migrated users from PC to Mac, XP to Win7, Mac to PC as environment required. Administered Blackberry and Activesync devices. Server administration of Group Policies, network login scheme, user administration and troubleshooting. Audio Visual responsibilities.Supported PC and Mac environments for 200+ users over Southern California. Supported Asset Management Inventory Control system. Telephone support of Avaya, Block punchdown and MPOE for all SoCal properties. Network support including DNS resolution issue, hardware loop detection and repair. First to third level support. Migrated users from PC to Mac, XP to Win7, Mac to PC as environment required. Administered Blackberry, Apple and Activesync devices. Server administration of Group Policies, network login scheme, user administration and troubleshooting. Audio Visual responsibilities. Show less

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  Inflatables of Florida

  Jul 2008 - Jul 2011

  Web Administrator / Email administrator

  Managed Web site content and configuration. Administered Email accounts. Supported Data migrations and server infrastructure.

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  OMT Consultants, LLC

  Jul 2014 - Feb 2015

  IT Consultant

  Manage the domain migration and support team. Create and update documentation and script for Domain migration process and support. Troubleshoot process problems and create solutions to solve them. Administer AD, O365, Ring-Central requests as needed. Support remote office requests. Support VP during Domain Migration

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  True Health

  Jan 2016 - May 2017

  IT Technician III

  Administered AD, Office365, CitrixManage technical support teamCreate and preserve vender relationsReduced support call volume by 35%Support website and Linux migration to Windows/Active Directory

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  McCalla Raymer Leibert Pierce, LLC

  May 2017 - Jan 2020

  System Administrator

  Support Server infrastructure/ Telecom internal applicationsEnd User Support for Orlando officeLead Monthly Maintenance for Servers / WorkstationsResearch Virus issuesAdminister Office365