Dustin Daugherty

Experience

• 

  IBM

  Jan 1999 - Jan 2000

  IT Contractor for Texaco
• 

  Quintin Little Companies

  Jan 2003 - Oct 2006

  Network Administrator

  Maintained a Windows network based on 2000 Small Business Server. Managed all services on the server including Exchange, Terminal Services, Active Directory, SQL, DNS, DHCP, etc. Performed disaster recovery planning and implementation. Managed 30 plus Windows PC and the physical network itself including Cat 5 cabling, switches, hubs and firewall. Provided user support to all applicable technologies and software.

• 

  Chickasaw Nation Division of Commerce

  Aug 2009 - Sept 2012

  IT Support Tech

  Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical resources. Interacts with numerous resolver groups to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers and terminals. Activities include recognition, research, isolation, resolution, and follow-up steps. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, Service Desk and customers. Interaction normally involves exchange or presentation of factual information. Normally receives little instruction on day to day work, general instructions on new assignments. Show less

• 

  RR Donnelley

  Jul 2012 - Sept 2021

  Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical resources. Interacts with numerous resolver groups to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies. Works with engineers to resolve support issues. Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers and terminals. Activities include recognition, research, isolation, resolution, and follow-up steps. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, Service Desk and customers. Interaction normally involves exchange or presentation of factual information. Normally receives little instruction on day to day work, general instructions on new assignments. Show less

  • Risk Management Specialist

    Jan 2021 - Sept 2021

  • IT Infrastructure Technician 3

    Jul 2012 - Jan 2021
• 

  Austin Lane Technologies, Inc.

  Sept 2021 - Aug 2022

  Sr Systems Engineer
• 

  DKBinnovative

  Aug 2022 - Oct 2022

  Project Engineer
• 

  Hensley Industries

  Nov 2022 - now

  Network Manager

  Responsible for determining and fulfilling needs of the organization, including network, hardware, software, and cloud environments. Overseeing IT personnel and daily operations within the IT department including managing and reporting on allocation of IT budget. Providing technical expertise to resolve complex issues with all applications and infrastructure. Identifying and acting on opportunities to improve and update software and systems. Developing and implementing IT policy and best practice guides for the organisation. Ensuring that best practices and documentation is complete and accurate. Show less