Bitamis Nagawa

Experience

• 

  Thames Water

  Jan 2005 - Jul 2007

  Business Support Analyst
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  Frost & Sullivan

  Jul 2007 - Dec 2013

  Client Services Executive

  Project management of training programmes on a national, European, and global scale. Responsible for supervising and training members of staff, source and liaise with a range of suppliers, travel agencies, printers/hotels. Built close relationships with both internal and external parties globally, managed evaluation form analysis, report creation to measure all aspects of the event / customer satisfaction.

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  Financial Services

  Jan 2014 - Sept 2022

  Training Coordinator

  Employed by Capita and based at a client site, Morgan Stanley in Canary Wharf. Managing the coordination and logistics of global and regional training programmes. This includes ownership of vendor relationships, overseeing budgets, liaising with clients and business stakeholders, communications and branding and feedback evaluation.

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  RISING STARS YOUTH CLUB

  May 2018 - May 2022

  Chairperson (Part Time Voluntary Work, Evenings & Weekends)

  Set up a youth club to help and support young people in the community. The club is for children aged 8 to 16 years. Organised and held a consultation meeting at a local secondary school which was attended by more than 30 young people who gave feedback on youth clubs options. Skills• Leadership – Directed club’s vision and committee, attract/recruit volunteers. Organised and delivered AGM meeting to the public, funders, and partners• Operational – Manage accounts, train staff on how to process accounts and book staff on training courses. Organise meetings, produce agendas, write and distribute meeting minutes and ensure staff/volunteers are DBS checked• Networking and Influencing – Build relationships and work in partnership with a number of local organisations/agencies. Managed to secure funding from three different organisations in the same year. Secured funding to run a summer holiday camp for children on free school meals. Built a partnership with a local IT company who then offered to set up the youth club’s website free of charge. Reached out to a local organisation who offered us a venue free of charge for a year• School outreach – Work in partnership with local schools to promote the club. Managed to find work experience for some of the young people who completed their GCSEs in 2021. Young people who attended the club are now giving back, supporting primary and secondary school students at the club with their maths and English homework including those studying SATs and GCSEs• Risk and Governance – Produce and update the club’s policies such as: Safeguarding, Health and Safety, Complaints, Risk Assessment, Data Protection, Equality & Diversity, Volunteer policy. Completed several training courses such as Safeguarding, First Aid, Business Planning, First Aid with Mental Health, Volunteer Manager workshop, 3-day Good Management course (modules included: Welcome Pack for Parents, Staff and Volunteer Handbook, Management Committee Guide) Show less

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  Gallagher Re

  Sept 2022 - now

  Programme Manager, Client Advocacy & Sales Development