João Paulo P. De Oliveira

Experience

• 

  Grupo Muffato

  Nov 2016 - Nov 2017

  Apprentice

  The CIEE/PR Apprenticeship Program allowed me to mature professionally and to change my point of view about the market as a whole, demonstrating the great opportunities that theoretical knowledge can bring to young professionals who will enter the world of work. The Muffato Group gave me practical training in the principles of the retail sector, and also awakened my interest in graduating in Managerial Processes. - Product quality control- Support to the store buyer/coordinator;- Customer service; and- Product organization. Show less

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  ISAE

  May 2018 - Feb 2021

  I worked as Quality Management Assistant at ISAE, a function in which I performed the mapping of business processes; process improvement analysis and process auditing. I also had the opportunity to work as institutional ombudsman, a function in which I worked on the impartial analysis of the organization's ombudsmen and, as Secretary of Corporate Governance, an operational function to support the governance structure (Board of Directors, Fiscal Council, Governance and Sustainability Committee and Executive Board) of the Institute. Show less

  • IT Process Analyst

    Jul 2020 - Feb 2021

  • Process Analyst

    Oct 2019 - Jul 2020

  • Quality Assistant

    Nov 2018 - Oct 2019

  • Intern

    May 2018 - Nov 2018
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  Pipefy

  Feb 2021 - Apr 2024

  Working with key clients at a global level, covering the South Cone, Andean, Brazil, Mexico and Caribbean regions. During this period, I monitored the structuring, implementation and sustainability phases of the projects delivered, seeking to provide a comprehensive and effective experience for clients.Process Structuring Activities:+ Technical Demonstrations: Conducting detailed technical presentations to highlight the features and benefits of the Pipefy solution, customizing the demonstrations according to the specific needs of each process and department.+ Process requirements validations: Collaboration in the detailed validation of the client's requirements, ensuring that the proposed solution fully met their expectations.+ Integration Feasibility Analysis (iPaaS): Carrying out an assessment of the technical feasibility of proposed integrations, ensuring smooth and efficient implementation.Implementation Activities:+ Project requirements management: Interaction with clients to understand the intricate details of process architecture and integrations, ensuring a customized solution.+ Quality management: Supervising and actively participating in the tests conducted by clients, guaranteeing the effectiveness and suitability of the solution to their needs.+ Customer relations: Facilitating the transition process right up to the go-live, ensuring a smooth implementation with no setbacks.- Multilingualism and Communication:Languages: Daily work with clients in Spanish and Portuguese, demonstrating bilingual proficiency.Customer Success: Developing strong relationships with customers, ensuring effective communication and ongoing understanding of their needs.Project management activities:+ Project scope: identification of the planned scope for structuring automated flows via Pipefy.+ Delivery schedule management: analysis of effort, allocated resources and project implementation deadlines. Show less

  • Solutions Engineer

    Apr 2022 - Apr 2024

  • Jr. Solutions Engineer

    Dec 2021 - Apr 2022

  • Enterprise Solutions Designer

    Feb 2021 - Dec 2021
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  CIAL Dun & Bradstreet

  Apr 2024 - now

  Solutions Engineer