Shweta Grover

Experience

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  Arrow International Private Limited. (Okaya Batteries)

  Jan 2001 - Jan 2004

  Office Coordinator

  Handled office administration and billingPreparing Performa InvoicesEnsuring efficient time management by keeping records and forming plans.Preparing Original Invoice against material DispatchedResponsible for excellent filing system for Confidential as well as other ordinary official files.Co-ordinating with all the departments of the companyPreparation of cheques for the parties, telephone, electricity, courier, etc.

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  Airtel DSO

  Jan 2005 - Jan 2006

  Floor Manager

  Handled day to day administration of the office including supervising executives.Responsible for making payments to vendors and other office expenses etc.Responsible for keeping a check on the office equipment and insurances.Completion and control of all stationary requisitions, dispatch recordsCo-Ordinating with all the Departments of the company.Maintaining Attendance & Leave Records of Employees.Preparation of cheques for the parties, telephone, electricity, courier, etc. Show less

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  VCustomer

  Sept 2006 - Jan 2007

  Customer Care Executive

  Responsible for taking in bound calls and solving customer queriesTaken customer complaints and directing them to the concerned departmentMaintaining customer complaint records and calls for feedback

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  Convergeys Ind Private Limited

  Jan 2007 - Jan 2009

  Senior Customer Care Executive

  Responsible for taking in bound calls and solving customer queriesTaken customer complaints and directing them to the concerned departmentMaintaining customer complaint records and calls for feedback

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  Barclays

  Jan 2010 - Jan 2012

  Fraud Analyst - Detention and Investigation

  Identified fraud schemes and connect related casesResponded quickly to fraud events Contributed to the overall goals of the Fraud Prevention Department Followed standard fraud prevention practices and procedures Focused on understanding the card industry Worked with the team on well-defined tasks. Worked effectively with the peers and showed leadership by communicating fraud trendsDetermining fraudulent transactions

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  Grover Bakers

  Apr 2019 - now

  Manager, Administration

  Management of Inventory.Handling PR of the company.Staff Management.Quality Assurance of the products.Accounts Handelling.