Chandrakanth Urs

Experience

• 

  East Point Infotech Pvt.Ltd

  Mar 2008 - Sept 2008

  Telesales Representative

  B2B and B2C O/B calling customer's reminding customers to renew their existing contracts.

• 

  Aditya Birla Minacs world Wide Ltd

  Oct 2008 - Jul 2011

  Customer Service Representative

  Handling customer queries in regards to the credit card, advising payment options, upselling, ensuring C-sat.

• 

  IBM Daksh

  Apr 2010 - Aug 2011

  Customer relations & Collections Officer

  Contacing B2B & B2C customers to inquire about past due or overdue AR, Offering payment arrangement for wide range of financial products like Credit cards, Personal loans, Home loans, GHS and Portfolio loans & Processing Electronic Journal.etc,.

• 

  Bhoomi enterprises Pvt, Ltd.

  Aug 2011 - Sept 2014

  Recruiter & Trainer

  Tourism(Educational, leisure, piligrimage, Etc. tours & packages), Water & Beverages sales & marketing. Recruiting the members, Coordinating with team in choosing target area for sales promotion. Charting strategy to face upcoming challenges, Training the team on selling. Guiding the team with better marketing strategies. Tracking team’s progress and sharing feedback.

• 

  Convergys

  Oct 2014 - Dec 2016

  Quality Advisor

  Quality Analysis: Auditing the Calls & Chats for an US based MNC company. Passing over the feedback to the agents via their respective Line Managers or Asst. Managers. Performing HLC corrections was also a part of the Job routine. Submissions of the Audits into a pre-designed quality sheet. Helping the new team members with the required assistance.

• 

  Gemshine Bpo solutions Pvt. Ltd

  Jan 2017 - Jun 2018

  Communication & Soft Skill's trainer

  Communication training : To speak in the US Accent'. Process Training : Training the agents to sell the green-energy & Health enhancement products. Ensuring the local accent neutralization & Dialling for US B2C: Training the agents to persuade the Gas & Electricity Customers to switch over to sustainable clean energy. Training the candidates on the process involved & also to speak the English language fluently, along with the business & telephone etiquette's, Behavioral skills, Convincing skill’s, Negotiation Skills, etc. Show less

• 

  E-tel Infra solutions pvt.Ltd.

  Jul 2018 - Feb 2021

  Team Coordinator, Trainer

  Training the Staff, Technicians & Engineer’s on Soft-skills & Communication. Core Job; is the efficient Co-ordination with different Telecom providers for any remarks & grievances on case basis. Tracking the Bills due, Wo’s..Etc., & following it up with the clients. Assessing the procedural delays to ensure the invoice is cleared. Considering the job role is on parallel to an Asst.Manager Sharing the inputs during the upgradation & office automation & software setup to suit the business needs & requirements. Show less

• 

  UFaber Edutech Pvt Ltd

  Jan 2021 - Nov 2022

  Soft skills & business skills training, Verbal & non-verbal communication training, Behavioural Ettiquietts training, Identifying the KAIs & SWOT analysis in respect to the communicative abilities, guiding the appropriate course, duration, Etc., Nurture candidates with requisite skills required to crack the screening/interview processes successfully, like the Body language, Grooming, Employability skills. Call, E-mail & chat Ettiquetes and most importantly the Behavioural ettiquetes.

  • Communication evaluator Trainer

    Feb 2021 - Nov 2022

  • Professional Freelancer at Ufab Rubicon and Learnhub.

    Jan 2021 - Nov 2022
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  IPRIMED

  Sept 2022 - now

  Training Facilitator lead

  *Help Facilitate, Train, Plan the smooth conduct with regards to the Knowledge sharing process. *Ensuring a smooth transition of the learner's by keeping the Quality parameters intact. Assist the Cohorts with their concerns, solve it, redirect appropriately.*Conduct the training for the UK Cohorts on the Behavioural etiquette's skills required in a professional environment. Also taking care of the On-boarding training activities, ensuring all the participants derive a value out of the program. Show less