Amal Chroudi

Experience

• 

  Ooredoo Tunisie

  Feb 2013 - Jun 2013

  Project Intern

  Development of a reporting tool integrated into Ooredoo's Intranet portal.

• 

  Novatis

  Oct 2013 - Mar 2014

  Commercial Manager

  Prospecting, Preparing quotes, Negotiating with clients, Client follow-up.

• 

  HexaByte

  Jul 2015 - Apr 2017

  Technical Sales Manager

  Product sales, Negotiation with clients, Invoicing, Repair and Configuration of all types of routers.

• 

  Royal Beton

  Apr 2017 - Jan 2018

  Procurement and Supply Chain Manager

  Preparation of purchase orders, delivery notes, purchase invoices, and supplier payments. Preparation of price quotations and sales delivery notes. Monitoring of vehicles and management of raw material stock.

• 

  Teleperformance

  Feb 2018 - Jul 2019

  Client Consultant

  Technical Support for Bouygues Telecom Customer Service. Providing technical assistance for Internet, Satellite TV, and Residential Telephony services.

• 

  Sopra HR Software

  Jul 2019 - Dec 2023

  - Responsible for the technical management of the HRAccess application for the client AUCHAN, ensuring service performance and availability.- Management of application servers on Linux and Oracle databases, with extensive use of SQL for diagnosing and optimizing query performance.- Creation and automation of jobs by developing custom Shell scripts to simplify operations and reduce manual errors.- Planning and monitoring processes using Dollar Universe, supervising workflows, and resolving execution-related incidents.- Providing Level 2 and Level 3 technical support by analyzing logs on Linux and using monitoring tools to detect and resolve anomalies, ensuring optimal service continuity for users.- Installing and deploying patches with rigorous follow-up on availability and performance tests for the application after each update.- Coordinating and tracking incidents via JIRA, ensuring accurate reporting and complete traceability of corrective actions. Show less - Member of the IDKA (Integration Delivery Key Accounts) team, responsible for creating, integrating, and monitoring automated jobs (Sessions/Uprocs) using Dollar Universe, ensuring optimized scheduling and automated processing with measurable impacts in terms of time savings and operational efficiency.- Process automation using Shell scripts on Linux, particularly for payroll chains of the HR Access application and supervision via email alerts, enhancing responsiveness and reducing anomalies.- Duplicating application environments and Oracle databases using SQL for testing and deployment phases, ensuring stability and reliability during production rollouts.- Version management of the HR Access application, including installing new versions and adding features to improve performance and meet business needs.- DevOps support: Automating version upgrades and application deployments using Jenkins, GitLab, and Ansible, reducing human errors and speeding up delivery cycles.- Tracking and managing technical and functional incidents through JIRA, ensuring organized workflows with effective reporting, prioritization, and resolution of tickets. Show less - Participation in the Operations Team, leading daily meetings with clients to present the status of the HR Access application and discuss errors encountered during overnight monitoring, which enabled better responsiveness and quick resolution of issues.- Monitoring the RUN with business teams and customer support by overseeing the launch and smooth operation of jobs on Dollar Universe, ensuring operational continuity and effective management of technical incidents.- Automating daily tasks and monitoring alerts via Linux scripts and automated emails, resulting in substantial time savings and faster incident detection, thus improving operational efficiency.- Managing the Oracle database with Level 1 interventions such as data refresh between environments, export/import, and user and table management, using advanced SQL for query optimization and data management.- Managing and supervising SFTP and CFT deposit flows, ensuring the secure transfer of files, such as client payroll, guaranteeing data reliability and confidentiality.- Providing training and technical support on Dollar Universe (job scheduling), monitoring tools, basic scripting, and process/procedure management, offering technical assistance to ensure smooth operations.- Tracking incidents via JIRA, using the tool for ticket management, task prioritization, and quick problem resolution, ensuring clear incident traceability. Show less

  • Application Integration Engineer

    Nov 2022 - Dec 2023

  • Junior Consultant II

    Apr 2021 - Nov 2022

  • Junior Consultant within the Operations Team

    Jul 2019 - Apr 2021
• 

  Sofrecom Tunisie

  Jan 2024 - now

  Application Support and Maintenance Engineer

  - Technical incident management, analyzing and resolving customer-reported issues, using SQL to diagnose database-related anomalies, thereby ensuring service continuity.- Proposing solutions for recurring incidents by implementing custom scripts in Linux, significantly reducing resolution time and minimizing the occurrence of similar issues.- Participating in progress meetings for error resolution, leveraging Confluence to document analyses and propose effective corrective action plans.- Enhancing application quality by suggesting automation for monitoring through automatic alerts and utilizing Elastic Search for proactive anomaly detection from application logs.- Tracking production bugs and escalating them to projects for resolution using the JIRA ticketing tool, ensuring rigorous tracking and effective problem resolution.- Monitoring production deployments by running necessary tests, analyzing logs with Linux and Elastic Search, and reporting encountered issues to ensure reliable service deployment of applications.- Leading Application Quality meetings in coordination with relevant teams, using Confluence to document action plans aimed at continuous application quality improvement. Show less