Jonathan Henderson

Experience

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  Fox Valley Special Recreation Association

  Apr 2009 - Aug 2010

  Aid/Companion

  I was a one on one aid for special needs children. I did anything from coaching to planning daily activities for the children. The best part of the job was how rewarding it was and really being able to make a difference in someone's life on such a personal level. Everyday was like overcoming new obstacles and their is a lot of thinking that has to be done on your feet in that line of work.

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  American Mattress

  Sept 2010 - Jun 2013

  Sales Manager/ Store Manager

  Was responsible for hitting a quota of $40k a month in mattress and bedding sales. During my time as an assistant manager I floated different stores on a daily basis. This makes it hard to create repeat business for yourself, as well as get people to buy on the spot. However, I was able to do this and be promoted to store manager of the Hillside retail location. When I took over Hillside sales volume went up 25% from months prior and previous years. Also, sales margin went up almost a full 10 points. Show less

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  Boombah

  Jul 2013 - Nov 2013

  Store/Sales Manager

  I managed one of our three retail locations. From the responsibilities of handling the employee and store schedule, shipment orders, customer satisfaction, to payroll. As well as, keeping up to date with documentation for store progress on a nightly, weekly and monthly basis. Used grass root marketing techniques to grasp a wider customer base. Individually tracked each employees sales volume in dollars, their average transaction amount and UPT to establish goals for each employee's shift.

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  Southern Company

  Feb 2014 - Mar 2017

  Account Representative/Ambassador/Team Lead

  Took inbound calls and assisted customers in the setting up of their utilities. I worked with numerous systems to be able to create accounts, run credit checks, take payments or create payment plans for customers. After 9 months I was voted by my bosses and co-workers (40+ people) to be one of two ambassadors for our team. It consisted of being the voice of my co-workers for our manager's and executives in the company. I expressed thoughts and ideas of how to make tasks easier to handle and accomplish for other employees and our customer's. I also transferred within the company to our warranty department. I am responsible for setting up claims for customers and being the liaison between 3rd party service providers and our customers. We have metrics we need to meet for sales goals, adherence to schedule, availability (when on the phone), attendance and sales conversion rate. Show less

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  CTS of Illinois

  Feb 2017 - now

  Life Safety Solutions Specialist

  The CTS Promise. At CTS, we can promise you the best products on the market and efficient, professional installations. But the proof is in the people. The service of our crew and the relationship with our customer are the measuring sticks for every job we do. We want to talk to you, we want to work with you, and most importantly, we want you to be completely satisfied with the end result.Talk to our clients and talk to us. We understand that you have many options in the marketplace for your project, but the difference at CTS is the people that make up our team. We care about our community, we’re dedicated to our profession, and we hold ourselves accountable to the highest industry standards. That is the CTS Promise. Show less

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  CTS Fire & Safety

  Feb 2017 - now

  Fire Protection & Life Safety Solutions Specialist

  At CTS Fire and Safety we strive to be the solution to all your fire protection and life safety needs. We take pride in providing great quality service with honesty and integrity. We are a family-owned and operated company and we treat our customers like we would like to be treated, with the upmost care and respect. Odds are that you work for a business or company that has a physical building and with that being said they need to have fire and safety services done annually. At CTS our customer's are not just a number but a person with wants and needs. So, why not let us take care of you like family? EXPECT MORE.More Solutions. More Service. More Satisfaction. Show less