James Gemes

Experience

• 

  United States Air Force

  Feb 1997 - Jul 2014

  Quality Assurance Inspector/Vehicle Equipment Craftsman

  Observed and monitored production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments. Discussed inspection results with those responsible for products, and recommend necessary corrective actions.Received trouble tickets of diverse vehicular assets and facilitated quick efficient resolutionOrganized and maintained schedules, sequences, and assignment documentation as well as worklevel performance.

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  San Antonio College

  Jan 2016 - Apr 2016

  Technology Services Technician

  Initiated necessary desktop installations, product configuration, and user permissions ensuring successful end-user productivity.Meticulously reviewed and cross-referenced equipment inventories of campus wide assets.Analyzed trouble tickets and provided necessary assistance to quickly and efficiently resolve userissues.Monitored software communication for information on upcoming system releases, updates, andfixes ensuring optimum performance.

• 

  Valero Corner Store

  Dec 2016 - Oct 2017

  Desktop Support

  Remotely configured and troubleshot newly deployed Windows 7 PC's.Strategically imaged 400+ PC’s within a six month time frame before shipment.Installed and configured over 300 network/IP printers.Logged and tracked all work utilizing HEAT help desk ticketing system.

• 

  Salient CRGT

  Oct 2017 - Dec 2017

  Network/System Admin

  Configured and installed 100+ PC’s. Ensured new PC’s were added to local domain and provided first line support.Painstakingly imaged PC’s in preparation for USAF Windows 10 data migration.Diagnosed and resolved complex hardware and software problems.

• 

  HOLT CAT

  May 2018 - Sept 2020

  Inventory Control

  Documented and verified all equipment arriving/leaving using DBS, Irental, Inspct programs.Performed Bi-monthly equipment and attachment inventory of over 1,000 assets.Assisted in loading and unloading of customer and rental equipment.

• 

  Accenture

  Jun 2021 - now

  Technology Apprentice