Napoliyan Nelson

Experience

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  Dell

  May 2009 - Aug 2012

  Client Technical Support

  *Providing Support for all Dell Laptops, Desktops, Printers and other Dell Products.*Troubleshooting and setting up a home network for consumers.*Troubleshooting OS-related issues.*Basic software support for all sorts of consumer segment softwares.*Selling Hardware and Software warranty packages to customers along with antivirus and other newly launched Dell Equipments such as Laptops, Printers and other hardwares.*Supporting all the Level 1 Technical Support Representatives in resolving Technical issues.*Handling Technical and Process related Escalations.*Maintaining Service level.*Maintaining customer satisfaction scores. Show less

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  HP Enterprise Services

  Sept 2012 - Sept 2014

  Storage Engineer

  *Providing support for HP MSA Storage.*Providing Support for all types of HP Tape Storage products. (MSL, ESL, EML, Standalone Tape Drives).*Providing Support for all types of Virtual Tape Libraries (D2D, VLS, Store Once)*Perform maintenance of storage through installation of software upgrades, patches and hardware upgrades.*Basic technical support on SAN switches.*Checking logs for all online and offline diagnostics.*Conducting training sessions on Tape Storage and new improvements on Tape Storage. Show less

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  JMN Oasys Online Experts Private Limited

  Oct 2014 - Feb 2018

  Director

  *Developing and executing the company’s business strategies in order to attain goals*Planning cost-effective operations and market development activities*Establishing company policies and legal guidelines *Building long-term, trusting relationships with shareholders, business partners and authorities*Overseeing the company’s financial performance, investments and other business ventures*Supervising the work of executives providing guidance and motivation to drive maximum performance*Ensuring performance appraisal, training and professional development activities *Rewarding performance, preventing issues and resolving problems*Analysing problematic situations and occurrences and providing solutions to ensure company survival and growth Show less

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  North West India Baptist Association

  Feb 2018 - now

  Head of Department

  • Introduced Digital means of employee management and performance tracking which reducedthe overall workload by 75% and reduced the expenditure by 40%.• Partnered with NITI Aayog to acquire funding of Rs.20,00,000/- for ATL Lab.• Lead an online marketing campaign which improved new admissions by 310%.• Developed and implemented a strategic plan to enhance the Transport Facility, to cut theannual loss of Rs. 22,80,000/- and made it profitable by Rs. 4,68,000/- within a year.• Organized and executed a highly successful brand endorsement and publicity exhibition,drawing an impressive footfall of 9,000 attendees.• Taking interviews for technical roles and shortlisting candidates for recruitment. Show less